Cheekeong (Ck) Ng Email & Phone Number

Singapore

A highly experience trainer/educator specializing in unlocking students potential. Always exploring various pedagogical methods to improve students' engagement. Besides full time students, I have also conducted CET training for adult learners. My secondary role would be to manage various student centric project with the more recent notable one being - digitalization of student internship rating portal.Account Manager to MOU partner - Wingtai Asia Pte Ltd. -Facilitate and coordinate the award of book prizes to deserving students from the 3 colleges.- Organize learning journey to Wingtail retail stores - Invite senior staff from Wingtai to give a talk to students on the career journey in the companyAnnual Retail Services Alumni survey- Perform analytics on the data and present to management the education and career trend of cohort graduatesIn the midst of creating new curriculum (Retail Sustainability) for the new 3 Years Higher Nitec program - Launching in 2024Chief Module Coordinator (CMC)) for new curriculum (In-store operations) for Work Study Diploma (E-Commerce & Retail (Supermarket Management)). - Primary responsibilities include creation of job and assessment specifications. - Also responsible for content creation and setting of CA papers and practical assessment

Ite Central (Amk)

Engage students in their learning by using the latest pedagogical tools Provide counselling support to the less privileged students as well as their parents Mentor students who excelled in their academic studies Set and moderate CA / exam questions based on Bloom’s Taxonomy theory Organize learning journey for students to various industrial partners Lead overseas GEP trips to enhance students learning Implement and maintained Retail Alumni database for statistical purpose Digitalize internship rating system. (Awarded gold for project innovation) Achieve more than 95% teaching effectiveness rating on a yearly basis Conduct CET training for adult learners (Short courses – Online Blogshop)

Toronto, Canada Area

Manage a downtown Toronto store with a size of 60,000Sqft, 12 Department Managers and 250 employeesAnalyze opportunities and put in place business plans to achieve financial objectives within the store (includes gross profit, wage cost, operational expenses, inventory control, net contribution, shrink)Support strong employee performance by setting clear expectations, providing performance feedback, and developing employee capability.Work closely with marketing team and vendors in executing in-store merchandizing programs such that incremental sales target can be hitMaintenance and communication of all Health and Safety initiatives within the store environment.Develop action plans to realize performance improvement opportunities and carry these through to completion.Perform administrative activities which includes financial reporting, forecasting, labour, scheduling and budgetingAssist in the day-to-day operations and oversee the store in the absence of the Store Manager.Ensure that all applicable legislation pertaining to the retail food industry, i.e. Food Premises Regulation (food safety), Occupational Health and Safety Act and Regulations etc are adhere to at all timesMerchandising and customer service skills with a talent for building customer loyaltyHelped achieve a revenue of CAD$45.7mil and CAD$5.9mil EBIT for the year 2012

Evaluated and recommended CRM software to help improve productivity in Sales Force Automation which was accepted by the Senior Management of the companyCompleted financial valuation of a company to help determine acquisition potentialHelped improve turnaround time of leads to potential clients by conducting detailed demographic analysis of real estate sitesConducted analysis of potential Franchisors using the company's 20 criterions to determine strategically whether they should be represented by the companyDesigned and restructured the new office layout to promote a better work flow for the employeesRecommended initiatives to improve cash flow and productivity. Examples include evaluation of mobile phone service providers, printing solutions and grants from Canada Business Service Centre

Analyzed customer’s IT environment, identified areas of weakness and recommended solutions to improve uptimeConducted periodic operation review and storage assessment to manage the change management process of client’s IT environmentAchieved and exceeded the 95% customer satisfaction rating consecutively for 3 yearsConducted internal technical sharing/training on new Enterprise solutions to improve team member's product awareness and technical skillsetsRecommended initiatives to improve customer relationship which help company maintain No 1 spot in Customer Service within the industryAssisted the sales team in renewing current support contract as well as providing site specific information to help them win and implement new businessesHelped sales team in closing multimillion deals by conceptualizing and formulating pre-sales Storage Area Network(SAN) solutions Was part of the Emerging Countries SAN Quick response team that helped implement storage projects on the flyKey Accounts: Singapore Power, Daimler Chrysler, Ministry of Defence, Singapore Police Force, Wataniya Telecom Maldives, GrameenPhone Bangladesh

Hewlett Packard Singapore

Provide implementation, relocation, troubleshooting and configuration services to Enterprise customersProject and Account ManagementOff site and after hours standby service

Singapore

Led a team of mortar men in providing support fire to friendly forces. Ensured that my men adheres to safety regulation during trainingEnforced discipline and orderPart of the publication team that is responsible for churning out a graduation magazine for the graduating cohortOversee the general maintenance of assigned vehicles and equipmentsParticipated in overseas trainingUnarmed combat auxiliary instructor Imparted survival skills to trainees

Advanced Certificate, Sustainability Studies, Competent

Diploma, Adult Training, Competent

Mba, Business Administration

Bachelor Of Applied Science, (Merit) Computer Engineering

Activities and Societies: Hostel Publication Sub-committee

Gce 'A' Level, Science Major

Activities and Societies: Vice Captain for Cougar House (Sports Club) Vice President for Photographic Society

Gce 'O' Level, Science Major