• Utilized Adobe Captivate and JavaScript to develop interactive elements for online learning activities tailored for children.• Collaborated in the website design. Developed the official website, learning portal, and Progressive Web App (PWA) using WordPress plugins, custom CSS, and JavaScript.• Integrated e-commerce functionality on the official website, incorporating membership/subscription options and shopping features.• Produced read-along EPUB storybooks for publication on various platforms, including Google Play Books, Amazon Kindle, Kobo, Barnes & Noble, and Apple Books.• Prepared print-on-demand InDesign files for global distribution through IngramSpark, a renowned book publisher.• Developed comprehensive training plans and conducted training sessions for junior team members on Adobe Captivate, ensuring their proficiency in the software.• Effectively managed and coordinated production processes to optimize efficiency and achieve project objectives.

• Oversaw the learning management system administration to ensure the efficient and effective conduction of classes.• Updated and maintained the official website on Squarespace in alignment with marketing team requirements.• Successfully integrated a chatbot into the live chat, resulting in increased lead generation.• Configured and implemented marketing team requests on Hubspot, which included managing contact properties, creating CTA forms to capture visitor data, setting up automated online appointments, creating automated marketing emails, and managing social media connections.• Provided remote IT support to administration staff, teachers, and students on various software and hardware topics, including operating systems, Adobe Creative Suite, Browzwear, Microsoft Office Suite, networking, learning management systems (LMS), and computer hardware.• Supervised and administered Google Workspace accounts and applications for educational uses.• Successfully deployed the Google Credential Provider for Windows® (GCPW) on school computers, enabling users to sign in to Windows® devices using their Google Workspace accounts. This implementation grants them easy access to cloud files stored in Google Drive easily from the Windows® environment.

• Implemented local Windows servers in various branches to synchronize Active Directory Domain Controller (AD DC) users with the cloud Windows server on Microsoft Azure, granting staff the ability to log in to different computers and access shared resources.• Set up and managed essential Microsoft server services, including AD DC, DNS server, DHCP server, VPN server, and Firewall.• Planned and executed network infrastructure deployments in various branches, including routers, switches, hubs, repeaters, bridges, and gateways, to establish reliable and efficient network connections.• Configured a VPN server on Windows Server to ensure secure remote access for staff to access resources from their homes.• Developed and maintained websites based on provided content.• Oversaw the administration of the learning management system to ensure smooth and effective class conduction.• Provided comprehensive IT support on Microsoft products, learning management systems, and various school application platforms to management staff, teachers, and students in China and the United States.• Customized and deployed BigBlueButton to enable teachers in the United States to conduct online classes for students in China.• Produced marketing materials following design instructions from the marketing team using various design tools.

• Performed regular updates and data entry in the database, responding promptly to requests from operators and designers. • Developed a user-friendly web application enabling operators to access and view microchip data seamlessly during the production line processes.