Chee Wee Kan Email & Phone Number

Singapore

- Deliver face to face and virtual training both Induction Training for new-hires and developmental training for existing staff) that is engaging, supportive and facilitates strong learning transfer.- Using instructional design methodologies, design interactive anddiverse learning journeys and/or training experiences for face to face and virtual classrooms.

Singapore, Singapore

• Work collaboratively with internal stakeholders to identify training and development needs, identify problems and suggest solutions.
• Work collaboratively with general & local policy formulation team to produce the training materials and deliver training for local sales and advertisers.
• Measure the effectiveness of training using various feedback methods; training surveys, BI data and performance matrices.
• Cooperate and coordinate with the training team from the global team, assist in the implementation of projects from the global HQ, collect local feedbacks, and drive the improvement and optimization of policies.

Singapore

- Lead the training team whose responsible for the training needs of about 170 headcount for the project. - Plan and deliver onboarding training, product refresher training, soft skills and system training through VILT (Virtual Instructor Led Training). - Develop customized training programs to suit the business needs.- Mentoring and Coaching of junior.

• Responsible for planning and delivering new hires training, product refresher training, soft skills training, system training and initiating new training measures to improve quality and performance of individual
• “Best Trainer of the Year” for Contact Centre Association Singapore (CCAS) 2017 and awarded Bronze for the best trainer
• Administer and monitor training hours more and generate monthly report from Learning Management System (LMS).
• Developed e-learning materials with the aid of videoscribe and ispring software
• Developed leadership training program and conducted the course to the team leaders
• Developed Train the Trainer program and conducted the course to junior trainers in the company

- Sphere head Total Learning Plan and Learning Needs for Singapore (Est 400 employees) - Creating Design and deliver the statutory, mandatory, developmental and organisational change training requirements for staff.- Monitor regulatory requirements for staff training and competence - Provide coaching and mentoring- Record, collate and retain management.

Singapore

• Take on primary responsibilities to plan and deliver new intake training, product refresher training, soft skills training and initiating new training measures to improve quality and performance of individual
• Review and analyze program training materials and processes and recommends necessary changes to provide increased effectiveness
• Conduct Training Need Analysis for various departments
• Develop training programs/workshops/courses based on the TNA
• Administers and analyzes training evaluations to assess effectiveness of programs and make adjustments as needed
• Conduct coaching and continuing counselling to the operation specialist as necessary to ensure their success.

Singapore

• Schedule and Coordinate Training Classes
• Keep electronic records on the training attendance
• Coordinate with external training providers for various training courses
• Analyze external training synopsis and give feedback to the management on the best and cost saving training to attend
• Follow up with participants on their training courses for the certificates as well as their training evaluation on the course if require
• Maintain the training room logistics

Singapore

• Conduct training program for various organizations and schools
• Develop and customize training programs to suit Clients' needs
• Perform training and motivational talks for schools, general publics and various organizations.
• Partnership with Shan You Counseling Centre in the Enhanced Step Up Program for Youth at Risk
• Conduct coaching sessions for program participants
• Provide consulting services for restaurant and organize charity event

Singapore

• Perform Search and Rescue Mission
• Life-saving operations deployment of troops to the frontline.
• Perform Humanitarian Assistance and Disaster Relief for countries encountered natural disasters.
• Perform Safety Briefs for General Public, Schools and Ministers.
• Conduct trainings and briefings (presentations or experiential learning) for new trainees for the vocation.
• Assist in developing new training programs for the new trainees.