Chee Wee Kan Email & Phone Number

Singapore

- Deliver face to face and virtual training both Induction Training for new-hires and developmental training for existing staff) that is engaging, supportive and facilitates strong learning transfer.- Using instructional design methodologies, design interactive anddiverse learning journeys and/or training experiences for face to face and virtual classrooms that appeal to all learning styles and check learning retention along the way. - Training material and process maintenance.- Strong stakeholder management, collaboration, and communication with areas of CSE - Strong collaborative working relationship with counterparts in , EMEA, NA, Singapore and Shanghai- Support the evaluation of training needs for the Singapore CSE employees.

Singapore, Singapore

• Work collaboratively with internal stakeholders to identify training and development needs, identify problems and suggest solutions.• Work collaboratively with general & local policy formulation team to produce the training materials and deliver training for local sales and advertisers.• Measure the effectiveness of training using various feedback methods; training surveys, BI data and performance matrices. • Cooperate and coordinate with the training team from the global team, assist in the implementation of projects from the global HQ, collect local feedbacks, and drive the improvement and optimization of policies, processes and system functions.

Singapore

- Lead the training team whose responsible for the training needs of about 170 headcount for the project. - Plan and deliver onboarding training, product refresher training, soft skills and system training through VILT (Virtual Instructor Led Training). - Develop customized training programs to suit the business needs.- Mentoring and Coaching of junior trainers and team leaders.

• Responsible for planning and delivering new hires training, product refresher training, soft skills training, system training and initiating new training measures to improve quality and performance of individual• “Best Trainer of the Year” for Contact Centre Association Singapore (CCAS) 2017 and awarded Bronze for the best trainer • Administer and monitor training hours more and generate monthly report from Learning Management System (LMS).• Developed e-learning materials with the aid of videoscribe and ispring software• Developed leadership training program and conducted the course to the team leaders• Developed Train the Trainer program and conducted the course to junior trainers in the company

- Sphere head Total Learning Plan and Learning Needs for Singapore (Est 400 employees) - Creating Design and deliver the statutory, mandatory, developmental and organisational change training requirements for staff.- Monitor regulatory requirements for staff training and competence - Provide coaching and mentoring- Record, collate and retain management information- Perform Learning Records Audit on Operations and supporting departments- Liaise with local education institutions on scholarship and internship talent development program- Talent Management, Talent Development and Succession Planning

Singapore

• Take on primary responsibilities to plan and deliver new intake training, product refresher training, soft skills training and initiating new training measures to improve quality and performance of individual• Review and analyze program training materials and processes and recommends necessary changes to provide increased effectiveness• Conduct Training Need Analysis for various departments• Develop training programs/workshops/courses based on the TNA• Administers and analyzes training evaluations to assess effectiveness of programs and make adjustments as needed• Conduct coaching and continuing counselling to the operation specialist as necessary to ensure their success. • Overall management of all training Records on various training and feedback to various team managers if require• Coordinate with Global training teams on training issues and programs• Perform administrative matters for training department• Travelled to Manila, Alabang for 6 weeks to conduct induction and process trainings for the new hires at the newly set up company site in Philippines. Induction training inclusive of soft skills training (effective business communication, effective email writing) and systems/tools trainings. Review of Work Instructions on the process and development of training materials for the individual program process. Coordinate and discuss with different regions (United States, Europe) trainers and SMEs in creating scenarios on the process for the training. Training delivery using experiential methodology to train the new hires. Trained 25 new hires including 1 new trainer and 1 team manager. All trainees passed and graduated from the 5 weeks trainings with an average score of 95.65%. • Planned and facilitated Company Annual Dinner and Dance event• Perform as a Quality Audit to audit the work process

Singapore

• Schedule and Coordinate Training Classes• Keep electronic records on the training attendance• Coordinate with external training providers for various training courses• Analyze external training synopsis and give feedback to the management on the best and cost saving training to attend• Follow up with participants on their training courses for the certificates as well as their training evaluation on the course if require• Maintain the training room logistics • Provide training to company on effective presentation • Set up training roadmap for different department in the organization• Assist in submission of SDF funding• Assist Quality Department in Internal Auditing

Singapore

• Conduct training program for various organizations and schools • Develop and customize training programs to suit Clients' needs • Perform training and motivational talks for schools, general publics and various organizations.• Partnership with Shan You Counseling Centre in the Enhanced Step Up Program for Youth at Risk• Conduct coaching sessions for program participants• Provide consulting services for restaurant and organize charity event

Singapore

• Perform Search and Rescue Mission• Life-saving operations deployment of troops to the frontline.• Perform Humanitarian Assistance and Disaster Relief for countries encountered natural disasters.• Perform Safety Briefs for General Public, Schools and Ministers.• Conduct trainings and briefings (presentations or experiential learning) for new trainees for the vocation.• Assist in developing new training programs for the new trainees.• Train new trainees on safety equipment (life raft, mae vests, harness) and also aircraft equipment (hooks, winching equipment etc). • Documentation of Reports and Publications• Coordinate with HR departments in administrative issues