I am involved in the systematic recording of income, expenses, assets and liabilities to ensure accurate financial information for decision making and compliance purposes.

• Provided personalised consultations and treatments, maintaining detailed patient records and ensuring patient satisfaction.• Supported clinic operations through customer service, appointment scheduling, and administrative duties.• Managed administrative tasks including calendar management, database and record maintenance, and inventory management.• Utilised social media ad website maintenance to increase clinic visibility and patient engagement.

I maximised productivity by providing direct support to 5 physiotherapists. Through pro-active management of schedules, document creation, coordination of their required work spaces and all administrative tasks. Key Achievements:- Coordinated EOI for new services that had strong uptake which ensured a successful launch.- Onboarded and mentored new administrative staff, helped them develop their competencies quickly.- Developed a standardised template for client communication that led to improved consistency in communication and reduced preparation time.Responsibilities:- Managed a high-volume desk, including telephony and appointment setting, pre-empting requirements that kept clients and practitioners organised and informed.- Responded to emails and inquiries in a timely and professional manner that facilitated high customer satisfaction and established confidence with the organisation.- Accounts management and reconciliation which minimised outstanding payments from clients and ensured accounts payable are easily tracked.- Attention to detail and organisation with databases, resulting in strong data integrity and easy accessibility.- Management of inventory ensured that all products are adequately stocked in a timely manner.- Administrative support which allowed workflow processes to progress and be completed smoothly.

Ensured smooth operation of the workplace and achieved client satisfaction through the accurate completion of administrative duties and provision of strong customer service.Key Achievements: - Assisted the office restructuring process including opening of an additional studio location that resulted in a disruption-free launch of new premises.Responsibilities:- Managed a high-volume desk, including appointment setting and acting as the first point of contact for clients, which provided the basis for building good customer relationships for the business.- Responded to emails and inquiries in a timely and professional manner that facilitated high customer satisfaction and built trust.- Accounts management and reconciliation which minimised outstanding payments from clients.- Administrative support including coordination of meeting and minute taking.- Management of inventory and office supplies that supported smooth office operation.

Coverage: Several Real Estate Investment Trusts, and other small and mid-capitalised stocksPerform in-depth financial and market analysis to determine investment merit, and build strong relationship with clients to assist traders’ sale.Responsibilities:- Kept track of changes and developments in companies and/or markets across a large number of companies and industries to enable timely response and investment recommendation to clients.- Quickly grasp an understanding and knowledge of companies and industries and their business plans.- Preparation various type of reports and presentation materials from drafting, proofing, editing, to formatting, ensuring clarity and professionalism to support traders’ sales efforts.- Coordination of meetings, conferences, company and site visits between corporate management teams and investors that included preparation of meeting materials and managing travel and logistical arrangements.- Adhered to the Chinese Wall to maintain confidentiality of information and avoid conflict of interests.

Coverage: Several Real Estate Investment Trusts, and other small and mid-capitalised stocks Perform in-depth financial and market analysis to determine investment merit, and build strong relationship with clients to assist traders’ sale. Responsibilities: - Kept track of changes and developments in companies and/or markets across a large number of companies and industries to enable timely response and investment recommendation to clients. - Quickly grasp an understanding and knowledge of companies and industries and their business plans. - Preparation various type of reports and presentation materials from drafting, proofing, editing, to formatting, ensuring clarity and professionalism to support traders’ sales efforts. - Coordination of meetings, conferences, company and site visits between corporate management teams and investors that included preparation of meeting materials and managing travel and logistical arrangements. - Adhered to the Chinese Wall to maintain confidentiality of information and avoid conflict of interests.

Initiated coverage for Automotive, Cement and Healthcare sectorsAlso covered Consumer Products and Property sectorsPerform in-depth financial and market analysis to determine investment merit, and build strong relationship with clients to assist traders’ sale. Key Achievements:- Awarded “StarMine Top 5 Stock Pickers of 2006 – Ranked third in the “Overall” category for the Singapore and Malaysia region” which demonstrate business, financial and market acumen across multiple companies in a wide range of industries.Responsibilities: - Kept track of changes and developments in companies and/or markets across a large number of companies and industries to enable timely response and investment recommendation to clients. - Quickly grasp an understanding and knowledge of companies and industries and their business plans. - Preparation various type of reports and presentation materials from drafting, proofing, editing, to formatting, ensuring clarity and professionalism to support traders’ sales efforts. - Coordination of meetings, conferences, company and site visits between corporate management teams and investors that included preparation of meeting materials and managing travel and logistical arrangements. - Adhered to the Chinese Wall to maintain confidentiality of information and avoid conflict of interests.

Automotive and Consumer Products sectorsPerform in-depth financial and market analysis to determine investment merit, and build strong relationship with clients to assist traders’ sale. Responsibilities: - Kept track of changes and developments in companies and/or markets across a large number of companies and industries to enable timely response and investment recommendation to clients. - Quickly grasp an understanding and knowledge of companies and industries and their business plans. - Preparation various type of reports and presentation materials from drafting, proofing, editing, to formatting, ensuring clarity and professionalism to support traders’ sales efforts. - Coordination of meetings, conferences, company and site visits between corporate management teams and investors that included preparation of meeting materials and managing travel and logistical arrangements. - Adhered to the Chinese Wall to maintain confidentiality of information and avoid conflict of interests.

Ensured accurate communication, including payment, trade, and forex instructions, between financial institutions and clients.Key Achievements:- Reduced Cable/SWIFT Department’s inter-bank communication cost by 10% at Hong Leong Bank by taking the initiative to vet through the branches’ payment instructions and rectified wrong codes being used which in turn reduced interbank handling fee. - Managed workflow/process improvements and played a key role in IT system transition which maintained security of communication and reduced lag time.- Coordinated and conducted trainings for branch staff that led to improved accuracy of instructions and faster turnaround time.Responsibilities:- Provided support services to branches including phone support, authentication and trainings.- Managed a high-volume transmission of inter- and intra-bank communications, ensuring timeliness and accuracy which avoided potentially costly errors.

Setapak BranchManaged ATM and Remittances portfolios, and acted as the point of contact for bank customers.Key Achievements: - Appointed Head of Quality Steering Committee to spearhead and recommend improvements to customer service levels and cultivate team spirit. - Appointed Y2K Coordinator to facilitate smooth transition of IT system.- Reconciled branch ledger books that was outstanding due to previous lack of organisation, missing documents and inaccuracies.