Mark Duncan Email & Phone Number

North Vancouver, British Columbia, Canada

• Created and implemented nutritionally sound menus for long term care.• Offered high levels of service to residents in dining and internal customers.• Managed client relationship to execute their vision and company development.• Managed Culinary, Dining and EVS staff; coached and mentored for growth development.• Managed culinary, recreation, rehabilitation and maintenance staff.• Created and managed schedules, hiring, purchasing, task management, WHMIS, COVID response, event creation, setup and implementation, recipe creation and implementation, audits, streamlined job routines and process efficiencies as well as ongoing business processes.

Chilliwack, British Columbia, Canada

• Created and implemented nutritionally sound menus for independent living.• Offered high levels of service to residents in dining and EVS.• Managed Culinary, Dining and EVS staff; coached and mentored for growth development.• Created and managed schedules, job descriptions, task management, WHMIS, COVID response, P&Ls, client billing, event creation, setup and implementation, recipe creation and implementation, audits, and business processes.

Abbotsford, British Columbia, Canada

• Creation and implementation of menus in a retail setting• Offers high levels of service to customers.• Management and coaching of culinary and sales staff.• Liased with client to ensure satisfactory process and presentation in facility.• Create and manage schedules, job descriptions, task management, WHMIS, COVID response, P&Ls, client Billings, event creation, setup and implementation, recipe implementation, audits and more related to business process.

British Columbia, Canada

• Developed and managed systems for cost analysis• Liaised with owners to create best business practices - Created and implemented a complete system for Human Resources data and documentation - Created and implemented hiring practices and progressive discipline practices and documentation• Developed streamlined production procedures• Operations Analysis and developed a growth plan• Sourced best pricing for ingredients and products• Collaborated on introduction of new menu items for production• Developed systems to manage and educate employees on company policies, practices and procedures

British Columbia, Canada

• Created and implemented nutritionally sound menus for independent living.• Offered high levels of service to residents in dining and EVS.• Managed Culinary, Dining and EVS staff; coached and mentored for growth development.• Created and managed schedules, job descriptions, task management, WHMIS, COVID response, P&Ls, client billing, event creation, setup and implementation, recipe creation and implementation, audits, and business processes.

British Columbia, Canada

• Liaison between Aramark and client to manage expectations and contractual agreement.• Creation and implementation of nutritionally sound menus for independent living.• Offers high levels of service to residents in dining and EVS.• Management of Culinary, Dining and EVS staff.• Create and manage schedules, job descriptions, task management, WHMIS, COVID response, P&Ls, client Billings, event creation, setup and implementation, recipe creation and implementation, audits and more related to business process.

Ontario, Canada

Responsible for creating training content, developing and delivering concepts in relation to the learning experience for the college’s multiple campuses, execution of training curriculum, demonstrations, automation and streamlining logistics for administration, grading and record keeping. Hire, train and manage all subordinate faculty and staff. And I cook too!

Kitchener/Guelph

Personal Chef Services and personalized menus for the clients of Orchard House. Responsible for logistics, menus, and staff.

Waterloo, Ontario, Canada

Responsible for inventory and ordering, employee scheduling, training and back line operations.

Media and Marketing liaison with community for culinary eventsMarketing analyst for corporate officeEmployment Counselor for studentsManaged all aspects of Social Networking, design and implementationInstructor for recreational cooking classes (Fun With Food, Teambuilding exercises)General Administrator for Kitchener campus, Orientation, CAPS, testing facilities, maintaining student records, database administration, payment receipts.

Kitchener, Ontario, Canada

Personalized menus and meals at affordable pricing, aimed towards a 55+ demographic

St Jacobs, Ontario, Canada

Responsible for creating cyclical seasonal menus for residents, management of all food accounts and ordering, food preparation for residents and staff, creating event menus and managing part time staff.

Problem management and Statistical reportingTechnical writing, documentation and TrainingDevelop test plans and procedures for software products and systemsEnsure compliance of IT Security PoliciesProvide technical support and consultationDeveloped criteria and programming to automate Daily Statistics reportingCreated and implemented Notes Deletion processes for terminated employeesCreate and recommend audit processes to ensure policy compliance

Hire and manage technology services staffDesign and manage network of servers, workstations and remote offices connected via terminal serverDevelop operational processes, disaster recovery plan, policies and procedures manualsCreate and manage departmental budgetsDevelop curriculum to provide end user training on Microsoft Office applicationsPlanned and migrated network from Novell to Windows environmentProject successes include moving the company to a new location, complete with site procurement, facility build out, cabling, PC and telephony purchase and installation, and physical move coordination.Other Ameritrust project successes include server farm upgrades, VoiP acquisition and implementation, Remote office procurement and implementation, software customization, copier/printer upgrade and implementation.

Owner of consulting company targeting business clients with <100 employeesHire and manage staff of consultants and techniciansCompany offers software programming, sales and management of Novell and Windows networks, desktop PCs, training, helpdesk support, telecommunications sales, IT management and integration services

Charlotte, North Carolina

Responsible for all ordering, inventory, hiring, schedules and training.

Information Technology Mcse

Bachelor Of Arts - Ba

Academic Diploma, Culinary Management

Academic Diploma, Project Management

Project Management, Pmp, Project Management

Nsftp Certified Trainer

Academic Diploma, Conversational French