Thomas Cruz Email & Phone Number

Los Angeles, California, United States

Leading creative development for the iDigress Studio, which is working on an unannounced project in the tabletop roleplaying game industry.

Led food service operations for clients of Aramark’s business dining division; spanning food & beverage retail, casual dining, catering, and special events.

Managed all retail & cafe operations at Providence St. John’s medical center; effectively led my staff of 20+ through an employment and operational transition as the account transferred from Aramark to Compass Group USA.

Los Angeles Metropolitan Area

Responsible for all retail & cafe operations at Providence St. John’s medical center; effectively directly managing a staff of 25+ to drive YoY growth in VOC scores across the board, including a 23% increase in OSAT to 94%; spearheaded creation of grocery service for healthcare heroes in the early stages of the COVID-19 pandemic; successfully rebuilt.

Greater Los Angeles Area

Supervisor for large scale scratch kitchen serving the high volume Providence St. John's hospital; responsible for successful shift production & operations for the cafe, patient meals, and catered events.

Greater Los Angeles Area

Chef for scratch kitchen serving hundreds of meals daily, preparing daily specials, and catering numerous banquets every year. Also responsible for aiding the dietary office, ensuring that patients receive delicious yet nutritionally balanced meals.

Torrance, California

Managed BoH operations, including developing & implementing improved inventory controls to reduce food cost, managing scheduling to reduce labor cost, and working closely with the general manager to streamline administrative processes. Successfully developed new menu items to improve cross utilization and increase ticket averages over 20%. Coordinated with.

Developed and executed daily specials, minimizing waste and driving increased sales.Created and executed vegetarian & vegan dishes utilizing alternate proteins.Worked closely with nutritionists to develop menus within patient dietary restrictions.Extensive experience working in a show kitchen and interacting directly with guests.Assisted in planning and.

Rancho Cucamonga, CA

Prepared entrees and appetizers with consistent quality during prime business hours.Assisted and coordinated preparation for numerous banquets and catered events.Aided the kitchen manager to cover all positions and stations as needed.Trained new hires on vital procedures to ensure an efficient and expedient team.

Murrieta, CA

Delivered superior customer service and coordinated with adoption groups.Improved customer loyalty indexes and donation drives for both locations.Prepared meals and tended to the dietary needs of companion animals.

Menifee, CA

Aided numerous stations in the kitchen as needed to ensure expedient service.Coordinated proper storage organization and cross-utilization to maximize efficiency.Aided kitchen manager in preparation and cooking for catered & special events.

Murrieta, CA

Managed day-to-day operations and marketing of a PC gaming center; implemented loyalty programs to improve recurring revenue; developed, promoted, & executed regular events to boost customer retention; managed & monitored inventory to prevent damage or loss.

Temecula, CA

Managed daily FoH & administrative duties to ensure a consistent customer experience.Aided kitchen food preparation as needed to ensure consistent & expedient service.Coordinated and facilitated catering services to drive increased revenue.

Temecula, California, United States

Responsible for daily business operations and facility management, from opening until close each day; developed, executed, & promoted facility events to increase business and customer retention; managed daily administrative tasks, including maintaining accounting records and other logistical tasks.