Robert Chege Email & Phone Number

Nairobi County, Kenya

Westland, Nairobi Kenya

1.Team Management:Supervise and lead a team of debt collection officers, providing guidance, support, and motivation.2.Performance Monitoring:Track and analyse key performance indicators (KPIs) such as collection rates, call volume, and customer satisfaction.3.Target Setting:Collaborate with senior management to set realistic and achievable collection targets for the team.4.Training and Development:Provide training to team members on debt collection best practices, compliance with regulations, and effective communication techniques.5.Workflow Management:Optimise workflows and processes to improve efficiency and effectiveness in debt collection efforts.6.Reporting and Analysis:Generate and analyse reports on team performance, providing insights and recommendations for improvement.7.Compliance and Legal Oversight:Ensure that all debt collection activities are conducted in compliance with local and international regulations, including data protection and consumer protection laws in Kenya.8.Conflict Resolution:Mediate and resolve any disputes or conflicts that may arise between team members or between the team and debtors.9.Strategy Development:Work with senior management to develop and refine debt collection strategies based on data-driven insights and market trends.Adapt strategies to changing market conditions and customer behaviour.10.Customer Relationship Management:Monitor the quality of customer interactions to ensure professionalism, empathy, and effectiveness in debt recovery efforts.Implement strategies to maintain positive customer relationships even during debt collection processes.11.Budget Management:Assist in budget planning and management related to debt collection activities, including resource allocation and expense tracking.12.Innovation and Technology Integration:Identify and implement innovative technologies or tools that can enhance the efficiency and effectiveness of debt collection processes.

Nairobi Westland

1.Delinquency Management:Monitor and track loan accounts to identify delinquent accounts.Implement strategies to prevent loans from becoming delinquent.2.Contacting Delinquent Borrowers:Initiate contact with borrowers who have missed payments, through various channels such as phone calls, emails, and letters.3.Negotiation and Resolution:Engage in negotiations with delinquent borrowers to establish repayment plans or settlements.Evaluate borrowers' financial situations and propose realistic repayment options.4.Legal Remedies:Initiate legal action when necessary, such as filing lawsuits or obtaining court orders to recover outstanding debts.5.Collaboration with Legal and Regulatory Teams:Coordinate with legal teams to ensure that all recovery activities are conducted in compliance with local and international laws and regulations.6.Asset Recovery:Assess collateral associated with loans and initiate processes to recover or liquidate assets if necessary.7.Documentation and Record-keeping:Maintain accurate and up-to-date records of all interactions, agreements, and actions taken in the loan recovery process.8.Reporting:Provide regular reports on the status of loan recovery efforts, including amounts recovered, outstanding balances, and any trends or insights.9.Customer Education:Educate borrowers on their financial responsibilities, available repayment options, and the potential consequences of non-payment.10.Compliance and Risk Management:Ensure that all loan recovery activities comply with internal policies, as well as local and international regulatory requirements.11.Customer Service Skills:Approach delinquent borrowers with empathy and professionalism, while still maintaining firmness in pursuing repayment.12.Skip Tracing:Use various methods to locate borrowers who may have changed contact information or moved without notifying the bank.13.Communication with Internal Stakeholders:

Nairobi, Kenya

1. Supervision and Coaching:• Provide guidance, support, and mentorship to the team of debt collection2. Setting Targets and Goals:• Establish clear performance targets for the team based on the company's objectives and targets set by management.3. Training and Development:• Organise training sessions to enhance the team's skills in debt collection techniques, communication, negotiation, and compliance with regulation.4. Compliance and Legal Adherence:• Ensure that all debt collection activities adhere to legal and regulatory requirements in Kenya.5. Workflow Management:• Allocate accounts and assignments to collectors based on their skills, experience, and workload capacity6. Communication and Reporting:• Maintain regular communication with both team members and higher-level management regarding progress, challenges, and opportunities7. Conflict Resolution:• Act as a mediator in disputes between collectors and debtors, and provide guidance on handling difficult or sensitive situations.8. Motivation and Morale Building:• Foster a positive and motivating work environment to keep team morale high9. Technology and Tools Utilisation:• Ensure that the team is effectively using debt collection software, customer relationship management (CRM) systems, and other tools to streamline the collection process.10. Customer Service and Communication Skills:• Encourage respectful and professional communication with debtors.11. Quality Assurance:• Conduct regular audits of debt collection calls and correspondence to ensure compliance with company policies and legal requirements.12. Problem-Solving and Decision-Making:• Assist team members in overcoming challenges and making informed decisions regarding debt collection strategies.13. Documentation and Record-Keeping:• Ensure that all interactions with debtors, including calls, emails, and letters, are properly documented and maintained for legal and record-keeping purposes

Nairobi, Kenya

1. Contacting Debtors:• Initiate communication with debtors through various channels, such as phone calls, emails, and written correspondence, to discuss the outstanding debt.2. Verifying Debts:• Confirm the validity of debts by reviewing relevant documents, contracts, and records.3. Providing Information:• Inform debtors about the amount owed, the nature of the debt, and any applicable interest or fees.4. Negotiating Repayment Plans:• Work with debtors to establish feasible repayment plans based on their financial situation.5. Offering Guidance:• Provide advice and resources to debtors on how to manage their finances and fulfill their obligations.6. Maintaining Records:• Keep detailed and accurate records of all communication with debtors, including dates, times, and content.7. Compliance with Regulations:• Adhere to local and international debt collection laws and regulations, such as the Kenyan Debt Collectors Act, to ensure ethical and legal practices.8. Maintaining Professionalism:• Interact with debtors in a professional and respectful manner, avoiding any form of harassment, threats, or coercion.9. Problem-Solving:• Address any concerns or disputes raised by debtors in a constructive and fair manner.10. Escalating Uncooperative Cases:• Identify cases where debtors are unresponsive or uncooperative and escalate them to higher authorities or legal teams when necessary.11. Reporting:• Provide regular reports to management on debt collection efforts, including recovery rates, challenges faced, and potential opportunities for improvement.12. Legal Proceedings:• If necessary and in compliance with relevant laws, initiate legal proceedings to recover outstanding debts.13. Continuous Learning:• Stay updated on changes in debt collection laws, industry best practices, and new techniques to improve effectiveness.14. Meeting Targets:• Achieve and exceed set collection targets to ensure the financial health of the company.

Bootcamp, Fullstack Development

Activities and Societies: software engineering. HTML,CSS,JAVASCRIPT,React, Angular, or Vue.js:,Node.js, Ruby:MongoDB MERN DEVELOPER

Financial Modeling And Valuation Analyst, Pass

Bachelors, Enterprise Management, Second Class Upper Division

Bachelor In Enterprise Management, Business Administration And Management, General, Second Class Upper Division

Graduate at kirinyaga University

Credit Analyst And Relationship Management