Maintained a comprehensive understanding of the company's products and services, ensuring accurate and informative communication with customers. • Client engagement and acquisition• Strategic analysis and formulation• Performed general administrative tasks such as managing emails, scheduling appointments, and maintaining records. • Preparation of sales presentations, proposals, and reports.• Conducted market research and identifying potential leads.• Maintained and updated customer databases and CRM systems.Handled foreign customers, primarily in the UK as I actively engaged in cold calling to care homes across the UK and executed strategic cold email outreach to expand our customer base.

Working in a global education management industry my responsibilities were,• FOH customer service• Handling inquiries regarding IELTS, IGCSE, and EdExcel.• Clearing paymentsProficient in problem-solving, communication, business ethics and precise attention to detail, time management and CRM adeptness.