Cheithya Vithanage Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Australia

• Customer Assistance:
• Provide excellent customer service by assisting customers with their inquiries and product selection.
• Address customer complaints and concerns in a professional and empathetic manner.Sales and Upselling:
• Actively engage with customers to promote products and maximize sales.
• Utilize upselling techniques to increase the average transaction value.Product Knowledge:
• Stay informed about product features, benefits, and specifications.

Australia

• Sales Reports:
• Prepare and maintain sales reports and records as required by the store or management.Customer Engagement:
• Engage in friendly and proactive interactions with customers to build long-term relationships.
• Collect customer feedback and relay it to the management for improvement.Team Collaboration:
• Collaborate with other team members to ensure a smooth shopping experience for customers.
• Assist in training new staff members as needed.Promotions and Marketing:

Sri Lanka

• Prioritized project requirements based on valuable input from business teams, optimising resource allocation and project timelines.
• Acted as a pivotal liaison, translating customer needs into precise requirements for delivery teams, enhancing communication, and ensuring alignment with project objectives.
• Spearheaded customer engagement efforts to establish a product roadmap, resulting in a 20% increase in project alignment with customer expectations.
• Structured and maintained comprehensive product documentation, improving team efficiency by reducing documentation review time by 15%.
• Demonstrated strong skills in requirement and product specification documentation, maintaining a record of project milestones, ensuring clarity, and supporting team collaboration.
• Exhibited cross-border collaboration experience by communicating with global customers and showcasing adaptability to diverse work environments and time zones.

Sri Lanka

• Collaborated with developers to implement project requirements, ensuring alignment with business objectives, and provided crucial guidance to the testing team during the QA process to maintain quality standards.
• Served as a vital liaison between Operations and IT, facilitating the gathering of business requirements for system modifications, enhancements, and implementations, ensuring smooth communication between these functions.
• Excelled in analysing and synthesising complex business requirements, identifying patterns, and conceptualising streamlined processes to optimise efficiency and effectiveness.
• Explored commercial and open-source alternatives to evaluate their potential in offering more efficient solutions for project requirements.
• Managed all assigned projects, strictly adhering to Information Services methodologies, to ensure the projects met budget, schedule, and quality objectives while delivering agreed-upon requirements.
• Kept abreast of emerging technologies and methodologies relevant to information systems, identifying opportunities to leverage new technology for problem-solving and service enhancement.

Had a overall experience of how real IT projects handle

Msc In Management Information Systems, Computer And Information Sciences And Support Services

MAN6925 Project Management – HD (High Distinction) • Examine the fundamental principles, strategies and approaches used by project.

Masters In Business Administration

Information Technology And Management, 3.43 Gpa ( Second Upper)

Programming Fundamentals Fundamentals of Databases and Database Design Object Oriented Programming Data Structures and Algorithms Software.