Chris H. Email & Phone Number

• Managed and oversaw 7 business locations nationwide comprised of 120+ users.• Created, Configured, and deployed VMware VDI’s for users while also supporting those platforms. • Developed workflows for the allotment of software licenses such as MS Office, Adobe, Lumion, SketchUp, Bluebeam, and Autodesk (AutoCAD Architecture 2020-2024).• Developed VOIP workflows for GoTo phone systems while managing the setup and configuration of devices.• Managed the updates and troubleshooting of Active Directory for Domain server on Windows server 2019 OS and Azure servers. • Managed new user creation and onboarding within Active Directory and Microsoft 365 admin environments.• Provided lightning-fast 24/7 Emergency support troubleshooting support within OSI layers 1-7.• Traveled to national locations for reasons such as device deployment, troubleshooting, and user training.• Utilized Windows RDP and ConnectWise remoting software to connect to user computers. • Created user-focused troubleshooting guides created from previous documentation and led the way in implementing a knowledge base system from the ground up.

Georgia, United States

Provided configuration services for companies such as but not limited to AT&T, Quicktrip, Baycare, Wellpath, Piedmont Healthcare, Truist, and Cricket.Imaged devices Including: Ipads, Iphones, Printers, Apple Mac Computers, and Dell Desktop/Laptops. Boxed and shipped devices out inside a fast-paced warehouse environment.Built Cabinet server racks and optimized: PDU, Cable management, and Humidity sensor placements.Used automation tools such as Provisional Utility to run automated enrollment programs for apple devices.Used Remote access tools to run over 6 stations with 32+ devices per station while providing quality control on products.

Provided Phone support for over 3000+ users via Zendesk Ticketing system. Scheduled meetings with users on location and guided them on how to troubleshoot computers on our proprietary broadcasting software and hardware.• Used Salesforce to input and update client information for use in coordinating hardware deployment. Used LogMeIn and TeamViewer remote access tools to troubleshoot user software and streaming issues.

Cumming, Georgia, United States