• Manage daily retail operations and store related matters such as product knowledge, sales and service management, CRM, staff supervision and motivation, hiring and retention of staffs, and monitor completion of daily task list.• Leading the retail team in developing and executing strategic and tactical plans to achieve established goals.• Responsible for the budget and P&L of the retail outlets business, increase sales and profitability across all the assigned outlets, analyzing sales figures, interpret and maintaining awareness of market trends in the retail industry and forecasting future sales and inventory levels to maximize profit and minimizes cost.• Liaise with Marketing Department in planning and implementing promotions and events in retail outlets.• Plan and organize the opening of potential new outlets.• Optimize the assortment of product merchandising and display in all outlets• Document, review and revamp the outlet operations policy and procedure, tighten the controls within retail operations and continuously identify improvement areas at outlets.• Monitoring performance against agreed Key Performance Indicators (KPIs).• Counseling, guiding and motivating teams in SOPs and improving team members’ competencies in relation to their roles and responsibilities.• Maintains the stability and reputation of the store by complying with legal requirements• Maintain inventory by implementing purchasing plans and staying in contact with vendors• Manage all controllable costs to keep operations profitable• Responsible for routine stock maintenance tasks, to manage and monitor physical stock quantity are matching

- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.- Meet sales goals by training, motivating, planning, mentoring and providing feedback to sales staff.- Ensure high levels of customers satisfaction through excellent service.- Complete store administration and ensure compliance with policies and procedures.- Maintain outstanding store condition and visual merchandising standards.- Report on buying trends, customer needs, profits etc.- Propose innovative ideas to increase market share.- Conduct personnel performance appraisals to assess training needs and build career paths.- Deal with all issues that arise from staff or customers (complaints, grievances etc).- Be a shining example of well behavior and high performance.- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.- Responsible of more than 1 million dollar sales every month with daily reporting system to higher management.- Contributes to team effort by accomplishing related results as needed.

• Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counselling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.• Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.• Build a network of branches by ascertaining the potential of the place with the support of marketing department.• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.• Maintains quality service by establishing and enforcing organization standards.• Contributes to team effort by accomplishing related results as needed

• Completes store operational requirements by scheduling and assigning managers to their respective duties and responsibilities; following up on their work results.• Monitor and maintains store staffs by assisting the managers in recruiting, selecting, orienting, and training employees.• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.• Ensures availability of merchandise and services by approving contracts; maintaining inventories.• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.• Secures merchandise by implementing security systems and measures.• Protects employees and customers by providing a safe and clean store environment.• Maintains the stability and reputation of the store by complying with legal requirements.• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.• Contributes to team effort by accomplishing related results as needed.

Completes store operational requirements by scheduling and assigning employees; following up on work results. • Maintains store staff by recruiting, selecting, orienting, and training employees.• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Ensures availability of merchandise and services by maintaining inventories. • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. • Protects employees and customers by providing a safe and clean store environment. • Maintains the stability and reputation of the store by complying with legal requirements. • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

• Carry out marketing and sales of company’s products to potential customers • Source and develop new customers • Able to understand customers’ needs and concerns to unlock business • Provide advice to customers on financial products • Achieve sales target and other incentives • Ensure customer satisfaction and provide excellent level of service • Review own sales performance and exceed targets

- managing and motivating a team to increase sales and ensure efficiency - managing stock levels and making key decisions about stock control - analysing sales figures and forecasting future sales volumes to maximise profits - dealing with staffing issues: interviewing potential staff - conducting appraisals and performance reviews and providing or organising training and development - ensuring standards for quality and customer service - organising special promotions, displays and events - responding to customer complaints and comments - updating colleagues on business performance, new initiatives and other pertinent issues - touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues - maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing - initiating changes to improve the business - dealing with sales, as and when required

- Maintain and sustain business relationships, close deals and drive high levels of customer satisfaction. - Manage the Sales Team - assisting them in managing their current and potential clientele. - Achieve the sales revenue target and monitor the performance of sales team. - Work to operational objectives for the business development and delegate assignments to subordinates as appropriate. - Develop sales strategies to service and manage existing accounts. - Conceptualize and execute sales action plans to increase clientele base. Prepare quotation, proposals and presentations. - Liaise and coordinate with internal departments to ensure smooth project delivery.