Chelce Mckinney Email & Phone Number

Boise, Id, Us

Idaho, United States

As a global industry-leading manufacturer of concrete building and hardscape products, Oldcastle APG covers a wide spectrum of applications – from the structural masonry used in erecting cityscapes and urban centers to the finishing touches of a backyard oasis.Pavers, patio slabs, stone veneer, retaining walls, architectural block, composite decking, dry mix concrete, fertilizers and mulches are but a few categories where Oldcastle APG leads the marketplace. Our customers are serviced through a network of 200+ manufacturing facilities.For more than 30 years, our brands have set the standard for design, technical acumen and thought leadership in their related categories – helping consumers, design and landscape professionals craft their vision from concept to installation.

Richardson, Texas, United States

• Manages Target Store Account Program- i.e. New Business for the Stores working off 24 million dollar quota• Training store managers on strategic account planning and process in Salesforce• Drove 51% CRM engagement across 11 zones by training store managers in the TSA Salesforce process• Communication to Salesforce team on continuous improvement efforts to the TSA process• Goal: 30% Absolute growth by June 30th - Worked with a zone starting at 6% grow to hit their goal of 30.1% absolute growth by May 23rd• Trains Zone Managers & Area Zone Managers on TSA process & their roles in the program• Led a team to create CSA of the Quarter/Year Program measured by store metrics and KPIs by presenting this recognition program/annual award to Regional Directors• Collaborated with North Region team to create a Service Promise for our stores• Vetting the Dale Carnegie Customer service training for a possible integration for our store managers• Manages Dispatch Program- Same day shipping service for the stores straight to the HVAC contractor’s jobsite• Supports Regional Director’s in initiatives, goals, and strategic planning• Collaborate with training department to revamp our Store Manager and Graduate Sales Academy programs• Included in Talent Acquisition meeting• Co-leads the Lennox Stores Advisory Board• Co-leads the North Region Digital Pillar team • Participates in all other Pillar teams- People, Sales, Safety and Operations• Supports all Lennox Stores (200+ stores in US & Canada) in all areas of the business- specifically driving new business and the TSA program• Trains new SMs on sales cycle during SM bootcamp• Presents at TM development training classes on the store’s organization

Richardson, Texas, United States

• Travels to stores for in person training which consists of product, operations, sales, leadership, and career development• Helps facilitate CPP and Boot Camp training for Store Managers• Collaborates with team on new programs such as CSA CPP, CSA Boot Camp, and CSA level up• Collaborates with Operations and Safety teams to make sure we are aligned and prepared for our upcoming trainings• Meets with Regional Zone Directors, Zone Managers and Area Zone Managers to identify areas of immediate attention and future trainings• Collaborates with team on stretch projects such as Salesforce training materials to help Zone Managers coach their team on sales initiatives and goals

Allen, Texas

· Experience in B2B sales with a focus in account management and growing our HVAC contractor’s business· Finished #1 in the Dallas District and #3 in the zone for 2020 target accounts 191% to plan· Creates unique programs to entangle our customers to our brand· Presents new programs to Zone managers and Regional Directors · Creates training videos for all 250 Lennox stores on how to forecast inventory · Uses Salesforce as a CRM to record customer interactions such as emails, phone calls and prospects · Prospects new business accounts· Own the business in the local market and deliver results on established sales, growth, and profitability goals by partnering with the corporate team to pursue new sales opportunities· Appointed to improve promotion flyers and meet monthly with District Manager to create new pricing.· Works with territory managers to achieve sales quota goals· Appointed to represent all store managers in the central west zone on the advisory board where we meet monthly to discuss improvements to Lennox as a business such as inventory, policies, and procedures.· Prioritize and promote an ongoing Environmental, Health and Safety program. · Manage and tailor inventory to the needs of the local market. · Ensure accurate inventory through cycle counting and general operational excellence.

Carrollton, Texas

• Selected 1 out of 9 individuals to be a part of the GSA program• Effectively communicated features, benefits, and warranty policy information to customers• Performed as Store Manager when needed• Generated leads for outside sales staff, proactively sell in support of company promotions• Participated in outside sales appointments and other sales training • Completed Salesforce training • Presented new ideas to executives • Chosen 1 out of 9 graduates to perform as a Store Manager for 3 weeks at a Lennox store in California• As Store Manager in California I was able to complete and process over 60 outstanding returns dating back 1 year, completely reorganize the warehouse to work more efficiently and move damaged inventory into "blocked" status• Created marketing videos to educate employees and dealers on dealer design award products• Located $48,300 out of $50,000 worth of missing inventory

Richardson, Texas

· Handles high volume of inbound and outbound calls, working off a queue· Ranked top 5 on metrics including: call time, number of calls, sales, one call resolution· Top 5 in sales conversions · Assisted customers calling for issues with online account· Chosen to speak in front of Customer Service as well as mentor each trainee· Used SAP to look up accounts, order entry, return authorizations, parts, and warranty

· In charge of booking reservations for Limousine services as well as collecting payment and entering transactions into QuickBooks.· Answered and quickly redirected up to 100 calls per day.· Sold limo services to customers off inbound and outbound calls.· Negotiated pricing and payment with customers.· Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.· Used Limo Anywhere software to create and book jobs, with detailed logistics for drivers and customers.· Created detailed expense reports and requests for capital expenditures.

· Accounts Receivable (A/R) Invoicing· Prepare and mail-out customer invoices for payment· Analyze, post, and calculate invoices for reclassification· Monthly metrics· Communicate daily with regional accountants and team members verbally and written· Verify the agreements, with the project numbers when monies are received· Post confidential account information into Delphi· Correct Delphi accounting problems utilizing the right A/R responsibilities· Interpret financial information to the region accountants, technicians, and/or customers by phone, fax, scan, and or email on accounting issues· (Part-time during school, full time during school breaks)· Certificate of Training, Federal Aviation Administration Jul. 2013· Extended Basic Standard General Ledger

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General

Associate Of Arts (A.A.), Business Administration And Management, General