Chelsea Cooper Email & Phone Number

Nashville, Tn, Us

As program manager for Private Wealth Management, I collaborate with a variety of teams to understand business needs and identify how technology can meet those needs through the design and implementation of efficient processes and tools. Specifically, this looks like... - Working with Business Sponsors and Stakeholders to understand the business problem we area solving for and the intended outcome, strategizing on the approach, collaborating on requirements definition, and partnering with the Development and Quality Assurance teams to architect and implement a solution. - Coordinating between the execution and strategy of my teams - Managing a team of Technical Project Managers and Business Analysts to deliver critical, client facing, enterprise software development projects. - Keeping the organization highly engaged and motivated, while assisting in the delivery of exceptional results. - Leading efforts to improve processes and champion the adoption of agile and iterative development practices. Day to day work includes, but is not limited to: - Oversight of projects within the programs and reviewing resource planning for the program - Owning the strategic roadmap - Alignment with Product Owners to outline dependencies and risk for project work - Identify cross program dependencies or opportunities to refine and determine value - Continued education for business analysts within my org - Spanning tactical and strategic outputs - Technical partnership with development managers

Nashville, Tn, Us

Served as the Scrum team product owner for two mission-critical applications that are being built from the ground up. Previously served as the Scrum team product owner for 7 applications, 4 of which could be labeled as mission-critical to our organization. In this role I frequently...*Understood the high-level future roadmaps for the product and create detailed release plans to meet strategic milestones*Understood and documented the As-Is business processes in order to understand and created the appropriate To-Be processes*Elicited requirements from the business stakeholders and appropriately differentiated between minimum viable product, minimum marketable release, and future enhancements*Practiced tactful negotiation related to product requirements and feature priority with the development team and with executive stakeholders*Participated in user focus groups, conducting usability interviews and A/B tests to maximize product adoption*Performed database research *Worked with the UX/UI team to design wireframes and mockups for user experience enhancements*Served as Tier 3 technical support for our products, utilizing SQL skills on behalf of developers during defect remediation efforts so that sprint progress was minimally impacted.In this role I'm proud to say I...*Reduced customer service calls by analyzing support data to identify the highest impact defects or user experience flaws, and prioritizing tickets to resolve those issues.*Built and maintained a critical stakeholder relationship that had been damaged prior to my arrival*Mentored BAs on other project teams to improve their communication skills and business relationships*Reduced unnecessary meeting times in my first four weeks on a new project, saving the department $3000 monthly and allowing participants to focus more time on their day-to-day work

Strathroy, Ontario, Ca

Engage business clients and provide support, training, and written user guides for functional area processes. Gather, analyze, communicate, and validate business requirements for new developments. Define and lead documentation and implementation of best practices in assigned functional areas. Map, create, and maintain business process workflows. Work as part of team to research, create, and implement corporate disaster recovery and business continuity plan. Other duties as needed.

Strathroy, Ontario, Ca

Provide user support and training for Shop Floor users during implementation of Plex The Manufacturing Cloud.

Deerfield, Illinois, Us

Greeted donors as they entered and exited the building, maintained orderly filing system, performed fingerstick, phlebotomy, and recorded other donor measures, maintained complete and accurate records, trained employees in the medical history area, etc.

Mt. Pleasant, Michigan, Us

Instructor of record for one to two sections per semester of an introductory communication course for undergraduate students. Was responsible for daily lecture, grading speeches, papers, and tests, and for assigning final course grade to students, etc.

Mt. Pleasant, Michigan, Us

Recruited, hired, and coordinated student employees, provided technical training to faculty and staff, oversaw extensive department inventory, generated reports on departmental activities, responded to service requests made by faculty and staff, video streaming/routing, teleconferencing, performed regular classroom maintenance checks, designed pages for digital signage system, poster creation/printing, etc.

Mt. Pleasant, Michigan, Us

Responded to service requests made by faculty and staff, video streaming/routing, teleconferencing, performed regular classroom maintenance checks, designed pages for digital signage system, poster creation/printing, etc.

Redmond, Washington, Us

Tracked sales leads, set up event sites for “Annuity Roadshow”, researched and purchased collateral material for registrants of the roadshow, tracked weekly and daily registration numbers and lists, etc.

Master Of Arts, Communication

Bachelor Of Applied Arts, Interpersonal & Publiccommunication