Chelée Batchanoo Email & Phone Number

Fort Lauderdale, Fl, Us

- UX Leader of our SaaS business products (Asio, PSA, Manage, ITBoost, BrightGauge, Sidekick AI, SmileBack, Wisepay, CPQ, SLI, End User Portal, Unified Billing)- Design System: Developing, researching, testing and distributing across teams to unite our products on consistent components, interactions, flows, code repositories.- Sidekick AI/ML chat-bot and automation initiatives. Designing and developing workflows for interactive ai chat bot, developing prompts, workflows, and sentiments, testing with our users. - Developing and leading efforts for research and creation of personas, user journeys, competitive analysis.- Resource management, delegation, performance reviews, budgets for my team leads, senior ux, senior uxr, junior ux, and interns. - Cross-functional collaboration with Jira/Confluence, workshops, daily standups, demos, brainstorming- Providing design and usability reviews for my team while also providing training when necessary. - Figma, Pendo, Maze, Dovetail, Mural, Chat GPT, Jira, Confluence.- Weekly presentations on key metrics and ROIs for the impact of our UX initiatives across company products.

Design System: Conceptualizing, designing, testing, and developing an ADA compliant designsystem to be used as an accelerator for developers when building new applications or features.Creating a shared language between developers and designers for ease of communication.Hiring and mentoring talented Senior UI/UX designers and Senior Front End Developers to builda UIUX team from scratch within the company.Managing team workflows and processes using Azure Devops, Enterprise Architect, Visio,Sharepoint, and numerous other technologies.Conducting daily standups to allow the team to share updates with the department.Providing design and usability reviews for my team while also providing training when necessary.Attending all other team standups to offer advice, guidance, and support.Managing customer relationships through hubspot, user testing, analytics reports for userbehaviors.Weekly analytics reports (data visualization) on data collected across all websites andapplications to define strategy for design and research shared with leadership andcross-functional teams.Leading and creating the efforts in user testing, ethnographic field studies, and internalstakeholder business interviews to develop a database of information to draw from whencreating or refining features and applications.Developing personas, use case scenarios, journey maps, building process models, creatingsitemaps and information architecture to understand company structure and how to redefinethe user experience both internally and externally.Creating and managing design systems and brand guidelines that are based on WCAGcompliance (ADA).Evangelizing and promoting the value of UIUX across the company using ROIs, KPIs, and makingbusiness cases for each team to allow us into their workflow to prove our value.

Boca Raton, Florida, United States

Analytics reports and data visualization to share with leadership and cross-functional teams.Responsible for conceptualizing, designing, and building the front end interfaces for all mobile responsive websites and mobile apps. – newsmax.com, newsmaxtv.com, newsmaxindia.com.Lead effort to build out a mobile responsive, ADA compliant website that passed web-usability standards.Creating and managing design systems and brand guidelines that are based on WCAG compliance (ADA).Working closely with Marketing, Email and the CEO to translate business goals into user experiences, landing pages, and various visual communications. Kentico, Html, Bootstrap 4, jquery, Asp.net, Beyond Compare, photoshop, illustrator, IIS manager.

Sacramento, California Area

Saas membership options for dentists across California. Providing email marketing, landing pages, Hubspot, user behavior analytics.Creating and managing design systems and brand guidelines that are based on WCAG compliance (ADA).Work closely with Designers and Content Specialists in an agile workflow to provide development and UX guidance and Design System creation and implementation during project conception and execution (Web page layouts, design systems and interactions). – CDA.org (currently redesigning/developing), tdicinsurance.com, tdsc.com, CDApresents.com, CDAfoundation.com.Steer team in a mobile first development agile process based on analytical data and user testing.Lead efforts to optimize websites for ADA compliance and web accessibility standards.Work daily with web technologies including html5, css3, jquery, javascript, sql, IIS manager, asp.net (basic knowledge), Atlassian (jira).Google analytics reports and reviews A/B testing for landing pages.Ensures cross-browser and device compatibility of all websites.Work directly with our child company Tdsc.com to build responsive landing pages for them in Hubspot.Build complex, responsive email templates for marketing.Basic knowledge of database design and able to troubleshoot systems with error logs in IIS manager and Azure.

Sacramento, California Area

Saas Memberships for background checks. Sales funnels, customer journeys, customer relationship management, email marketing, digital ads, A/B testing product pages.Creating and managing design systems and brand guidelines that are based on WCAG compliance (ADA).Designs, conceptualizes, and tests website interfaces and brand design systems from scratchWrites front-end code using HTML/CSS3/Javascript/jQuery mockups for web pages, mobile devices, email marketing, desktop and mobile ads, etc.Google analytics reports and reviews A/B testing for landing pages.Researches and maps out user experience and thought process for UI and UX.Responsive programming for static and dynamically loaded content. Responsible for Design and Front-end Development of advancedbackgroundchecks.com, myrelatives.com, and PeopleFinders.com.

- Created spot illustrations and banners that followed the new metro style for Yahoo’s front page.- Images used both internally and externally (“Backyard” and “Front Page”), focused on domesticas well as international holidays and themed days

- Responsible for testing Y!Go (Yahoo!’s mobile platform) on a variety of mobile phone devices which included; identifying bugs, cross-checking errors, and submitting comprehensive reports to the engineers building and modifying the programs- Working after-hours to assist the head of Yahoo!’s design team to complete a logo design for an engineering launch as well as drafting samples for review, modifying based on feedback, and working on final go-to-market product

B.A; B.A, Visual Art; Art History

Ux Management Strategy And Tactics

Agile Methods For Ux Design