Chelese Walker Email & Phone Number

United States

Function as a Subject Matter Expert (SME) for training physicians, clinical staff, and support staff at MTFs on MHS GENESIS functions and workflows.Deliver workflow-based, role-based, and process-based EHR training using classroom, Over-the-Shoulder (OTS), web-based/virtual classroom, eLearning, and hands-on training methods.Assist with developing, reviewing, identifying gaps, and updating training materials (e.g., facilitator guides, tips sheets, workflow guides, end user training agendas, competency assessments, training videos, etc.) related to EHR functionality and/or workflows.Prepare training reports, collect course evaluation feedback, and input training data in training management repository.Work with site leadership to identify and train super users/peer experts and clinical leaders to create a knowledgeable staff familiar with the MTF processes/requirements.Successfully obtain and maintain certification in at least three (3) MHS GENESIS tracks based on the designated MTF/region/market training needs.

Performed duties in Patient Service Centers, Client Offices and Hospital Accounts.Supervised up to 30 Patient Service Technicians.Performed quarterly audits and evaluations.Proficiency in blood collection by venipuncture and capillary technique from patients of all age groups.