I have always worked in this business even if working with another company.• Working with commercial Interior Design/Architectural firms, manufacturers – Herman Miller and Steelcase, and commercial office furniture dealers• Commercial clients: Cummins, Eli Lilly, Lexmark, and corporate, distribution, education, federal and state governments, healthcare, hospitality, municipalities, manufacturing, NPOs, retail, and technology venues• Submitting, Managing RFP’s, projects, resources, warranty, and custom customer solutions through completion and continued proactive customer support• Assessing Personnel/Training Needs and Task/Process evaluation Recommendations/Deliverables/Documentation• Researching/Authoring/Designing/Developing/Evaluating/ Publishing/On-going Evaluation (SAM model) variety of training solutions – Coaching, Classroom, web-based (intra/internet), blended, on-line courses in marketing/sales and technical venues• Initiated setup/Launched/Managed multiple new small business enterprises• Analyzed/Developed/Implemented/Enhanced multiple customer service programs and customer loyalty programs• Designing/Implementing/Maintaining multiple small business client websites• All phases of accounting – AP, AR, collections, WIP, inventory, fixed assets, payroll, sales, and internal audits• Teaching Microsoft software to corporate clients and on-going adult education classes• Contracts all long term: 5 – 12 years and open ended

• Developed resource designer database, and integrated purchasing, expediting, and accounts payable functions