Chelise Colegate Email and Phone Number

Managed all aspects of customer service.• Team rota management.• People management i:e disciplinary, sickness and absence reporting in line with HR policies.• Managed/Monitored KPI’s on a weekly and monthly basis.• Formulated and executed all training and induction to new staff members within department.• Monitor aged debt/queries to ensure these were at a minimum and resolved in a timely fashion.• Conducted Monthly/Yearly performance reviews on staff members.•… Show more Managed all aspects of customer service.• Team rota management.• People management i:e disciplinary, sickness and absence reporting in line with HR policies.• Managed/Monitored KPI’s on a weekly and monthly basis.• Formulated and executed all training and induction to new staff members within department.• Monitor aged debt/queries to ensure these were at a minimum and resolved in a timely fashion.• Conducted Monthly/Yearly performance reviews on staff members.• Handled customer complaints and site issues.• Responsible for Coaching and Development across the business specifically; Call handling, customer service and cross/up selling techniques.• Customer/Key Customer account management.Achievements included.• Taking on the role of Customer Service Manager with minimal training/handover, whilst being able to competently share my knowledge with a new team ensuring they were confident in their own abilities in a short period of time. • Main point of contact within the business for system/process knowledge.• Key contact for top 10 customers, building trust and rapport leading to lucrative business transactions. Show less

Responsibilities included;• Contributed to increasing profitability and turnover of the Depot.• Provided potential and existing customers the highest level of service, in person, via email and, via the telephone• Overseen correct processing of sales, ensuring correct pricing and a high level of confidentiality and professionalism upheld with every client.• Key holder to branch• Weekly checks of compliance and general audit, maintaining a safe and healthy working environment… Show more Responsibilities included;• Contributed to increasing profitability and turnover of the Depot.• Provided potential and existing customers the highest level of service, in person, via email and, via the telephone• Overseen correct processing of sales, ensuring correct pricing and a high level of confidentiality and professionalism upheld with every client.• Key holder to branch• Weekly checks of compliance and general audit, maintaining a safe and healthy working environment in line with Health and Safety Regulations,• Assist in the return of acceptable Stock Inventory results in line with Company targets through stock maintenance and monitoring ROP levels regularly.• Uphold a good understanding of the depot costs including the P/L account and maintain weekly reports• Daily banking, Weekly safe checks and branch cash collections • Promote effective account recruitment and increased this in line with depot sales expectations and volume.• Assist in the management & development of team members, and constantly develop myself to achieve individual and team goals whilst maintaining morale• Warehouse support when required, including forklift driving and unloading of deliveries • Supporting the kitchen designers ,Assisting fitters with CAD drawings and interpreting plansAchievements included;•Successfully exceeding monthly sales and margin targets in absence of the depot manager resulting in maximum bonus achieved for entire depot•Landing large contract through building rapport with builder and becoming sole provider for kitchens and joinery materials•Responsible for new business opportunities with major construction/shop fit companies and a worldwide boat manufacturer/distributor •100% completion rate on all deliveries in line with company and customer expectations•British Red Cross first aid training course full certification •In-house training courses; Kitchen design, getting results, leading people, management health and safety Show less

Worked as a recruitment consultant for an established agency, having recently opened a new office in Corby I’m helping to effectively manage a big logistics contract.Responsibilities include;•Interviewing and registering new recruits.•Referencing new recruits.•Inducting new recruits onsite to ensure fully aware of role and responsibilities and clients expectations.•Managing and regularly reviewing a keep in touch list of potential future talent.•Liaising with clients to… Show more Worked as a recruitment consultant for an established agency, having recently opened a new office in Corby I’m helping to effectively manage a big logistics contract.Responsibilities include;•Interviewing and registering new recruits.•Referencing new recruits.•Inducting new recruits onsite to ensure fully aware of role and responsibilities and clients expectations.•Managing and regularly reviewing a keep in touch list of potential future talent.•Liaising with clients to maintain and build rapport.•Managing contracts.•Canvassing and arranging client meetings to discuss their needs and trying to secure new contracts.•Liaising with management and directors on a daily basis regarding updates and potential leads.•Weekly timesheet completion and managing recruit’s absence and holiday ensuring records are accurate at all times.•General administration including ensuring all documentation is well organised.•Attending clients site at shift hand over to ensure all recruits turn up for their shift and maintaining a happy workforce.Achievements include;•Generating meetings through canvassing which resulted in landing a new contract for the business through building a great relationship and rapport with the client. •Selecting a great calibre of staff for client that has led to 4 out of 9 being offered a permanent contract 4 weeks into employment. Show less

Responsibilities include;•Provided accurate and timely delivery of data and reporting to Valassis’s largest Client.•Provided advice and support to Clients eg coupon design, barcoding etc. and OnLine technical support.•Monitoring clients Service Level Agreements in order to ensure excellent service is provided.•Checking and authorising the release of payments.•Accurately and timely completion of manual invoices.•Identifying and referring any revenue opportunities that… Show more Responsibilities include;•Provided accurate and timely delivery of data and reporting to Valassis’s largest Client.•Provided advice and support to Clients eg coupon design, barcoding etc. and OnLine technical support.•Monitoring clients Service Level Agreements in order to ensure excellent service is provided.•Checking and authorising the release of payments.•Accurately and timely completion of manual invoices.•Identifying and referring any revenue opportunities that arise to the Commercial Team.•High level Query management/complaint handling with an SLA of 2 hours response.•General account management•Liaising with and supporting operations in Poland to ensure client expectation is being met at all times.•Accountable for writing work instructions/documenting procedures when system changes occur.•Investigation of reporting variances/working closely with Technical department to ensure system issues are resolved in accordance to clients expectations.•Providing data and analysis to Commercial team to support Client meetings.•Responsible for looking after and arranging weekly collections for over 1000 retail stores ensuring correct documents are with each store and quick reaction to failed collections.•Other ad hoc duties when they arise.Achievements include;•Becoming first point of contact for the largest and most important client within a very niche business;•Developing relationships and responsible for integration of departments due to highlighting lack of communication/benefits of merging. •Adapting current job role to better suit client/Business needs including working with the Technical department and being an integral part of report/system rewriting to enhance and rectify system driven discrepancies in data, resulting in more seamless/accurate processes and data issued to the client.•Generating new business/revenue for the company through revenue opportunities being passed to Commercial team.•Advanced Excel Training Course : June 2013 Show less

Maxim Logistics July 11- March 13 – Senior Customer Service AdministratorWorking within a fast paced traffic office.Responsibilities include;• Order input/Data entry for all customer orders for the entire business – requiring extremely high levels of accuracy due to vehicle fill/weight.• Customer liaison – Multiple customers with differing products/end users/expectations/requirements• Problem solving i.e. Special deliveries/POD queries etc.• Organising 3rd Party… Show more Maxim Logistics July 11- March 13 – Senior Customer Service AdministratorWorking within a fast paced traffic office.Responsibilities include;• Order input/Data entry for all customer orders for the entire business – requiring extremely high levels of accuracy due to vehicle fill/weight.• Customer liaison – Multiple customers with differing products/end users/expectations/requirements• Problem solving i.e. Special deliveries/POD queries etc.• Organising 3rd Party sub-contraction• Price Quotations• Liaison with the other departments e.g. Planning/Finance/Warehouse• Building rapport with existing/New customers. • Assisting other departments when necessary.• Dealing with customer complaints• Conducting daily meeting in managers absence• Help support and develop business apprentices• Generating daily reports for end users/nonconformance reporting• Liaising with freight Forwarders to release imported shipments and arranging everything from ensuring that the goods are released right through to ensuring the goods are collected & delivered in accordance to customer specification dealing with quarantined shipments and hazardous goods.• Email inbox management for the entire office ensuring that nothing was missed and being responsible for responding to customers dealing with over 100 queries/new orders on a daily basis.Achievements include;• Becoming first point of contact for the largest and most important customer;• Developing internal relationships and opening up the lines of communication between the warehouse and traffic department• Adapting current job role to better suit customers/Business needs• Help with development of in house software systems, resulting in more seamless/accurate processes.• Generating new business for the company as a result of rapport/trust built with customer looking to expand into the warehouse side of the business resulting in increasing company revenue annually. Show less

I worked within a small team dealing with various different aspects of customer service; Responsibilities included;• Organising Engineer visits to retail stores• Ensuring customer SLA’s were met• Call controller for large team of engineers• Creating new procedures and processes • Arranging engineers to install multifunctional devises on a large scale into businesses• Order input/Data entry – requiring extremely high levels of accuracy• Capturing important… Show more I worked within a small team dealing with various different aspects of customer service; Responsibilities included;• Organising Engineer visits to retail stores• Ensuring customer SLA’s were met• Call controller for large team of engineers• Creating new procedures and processes • Arranging engineers to install multifunctional devises on a large scale into businesses• Order input/Data entry – requiring extremely high levels of accuracy• Capturing important information to enable easy diagnosis of issue• Daily targets to hit in respect of wrap up time/call handling. Closely monitoring to ensure team related bonus was achieved with team work and support.• Deputizing in the absence of team leader/supporting on daily basis. Achievements included;• Given responsibility for major accounts e.g. Carphone Warehouse• Started as a temporary member of staff to then progress within two different departments within the business.• Being an integral part of a new department implementing changes/developing the role as the business needs changed. Show less

Dealing with inbound and outbound drivers i.e. booking in, organizing the loading / unloading of trailers,General admin duties including filing and data entry, Dealing with legal transport documents and vehicle defect reports. Liaising with the stores to organize deliveries. Warehouse work entailed driving a LLOP and order picking.

Duties included taking inbound/outbound calls, dealing with customer queries and complaints, taking customer orders over the phone, dealing with Avon reps around the region on a daily basis. I also had specific targets to hit with respect to selling promotional goods.