Chellan Langley Email & Phone Number

Canada

Toronto, On, Ca

• Supports the high-level program vision for Client Success and ensures programs are aligned to meet organizational needs and client objectives• Establishes best practices for program administration and drives consistency to ensure program quality and integrity• Provide scheduled & on-demand reports in a timely manner• Assist with program and claim management• Prioritize and drive resolution on escalated client issues• Process payment files on both an ad-hoc and recurring basis • Work with multiple internal and external teams to proactively develop unique solutions and improved processes to ensure client satisfaction

• Processed Point Of Sale (POS) submissions uploaded by dealers for various clients by transposing sales data into templates, determining eligible programs, performing validation checks, importing transactional data, and then reporting back to the dealers on the results • Performed rotating secondary responsibilities for various clients on an as-needed basis• Consistently available to answer questions in a timely manner from other employees regarding the POS process and troubleshoot issues surrounding incentive programs

• Ensured customer satisfaction by resolving customer concerns and inquiries via inbound phone calls and e-mails• Consistently achieved top call quality evaluations by empathizing with customers and striving for first call resolution• Assisted with streamlining procedures resulting in task efficiency and call reduction

Toronto, Canada Area

• Worked closely with York Security Services by monitoring over 1000 CCTV cameras on both Keele and Glendon campuses• Acted swiftly and efficiently in emergency situations to ensure that the correct cameras were visible on the primary screen and proactively displayed other camera angles around the area of incidents• Conducted frequent security sweeps to ensure the students and faculty were safe and all cameras were operating effectively• Kept thorough record logs of all ongoing incidents and suspicious activity, documents that were sometimes used by courts as part of criminal and disciplinary proceedings• Handled parking calls remotely outside of Parking Services’ regular working hours

Toronto, Canada Area

• Located and contacted individuals from company pension plans in order to update their contact information for future correspondence regarding the status of their pensions

Toronto, Canada Area

• Located and contacted individuals from company pension plans in order to update their contact information for future correspondence regarding the status of their pensions

Beijing City, China

• Prepared lesson plans daily• Taught children ages three to five how to speak English through lessons, games, activities and outings• Educated children on rules of the classroom including Western manners as well as Math, Phonics and Grammar

Bachelor Of Arts (Ba), History

Education record