Michelle Hoang Email and Phone Number

Develop and Implement Talent Acquisition Strategies: Create and execute comprehensive recruiting strategies to attract top talent across all levels of the organization.Lead and Manage the Talent Acquisition Team: Oversee, mentor, and develop a high-performing team of recruiters and talent acquisition specialists.Drive Diversity, Equity, and Inclusion Initiatives: Ensure recruiting processes align with DEI goals, promoting a diverse and inclusive workforce.Collaborate with Senior Leadership: Partner with executives and department heads to understand hiring needs and align talent acquisition strategies with business objectives.Optimize Recruitment Processes: Continuously evaluate and improve recruiting workflows, tools, and systems to enhance efficiency and candidate experience.Manage Employer Branding: Develop and promote the company's employer brand to attract top talent through various channels, including social media, job fairs, and industry events.Oversee Talent Pipeline Development: Build and maintain a robust talent pipeline for key roles through proactive sourcing and networking.Analyze Recruitment Metrics: Monitor and report on key recruitment metrics, such as time-to-fill, quality of hire, and cost-per-hire, using data to drive decision-making and improvements.Budget Management: Develop and manage the talent acquisition budget, ensuring optimal allocation of resources for sourcing, advertising, and recruitment events.Ensure Compliance with Employment Laws: Ensure recruiting practices comply with all applicable employment laws and regulations, including equal employment opportunity standards.Vendor Management: Manage relationships with external recruitment agencies, job boards, and other third-party vendors to optimize sourcing efforts.Innovate Recruitment Technologies: Evaluate and implement new technologies, tools, and platforms to enhance the recruitment process and improve candidate engagement.

Developing and implementing operational strategies aligned with organizational goals to drive efficiency and growth.Streamlining workflows, identifying inefficiencies, and implementing solutions to enhance productivity and reduce costs.Building and leading high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement.Overseeing budgeting, forecasting, and resource allocation to ensure financial sustainability and optimize resource utilization.Establishing key performance indicators (KPIs), monitoring performance metrics, and implementing corrective actions to ensure targets are met or exceeded.Collaborating with other departments to ensure seamless coordination and alignment of operations with overall business objectives.Identifying potential risks to operations and implementing mitigation strategies to safeguard against disruptions.Ensuring compliance with regulations and industry standards, while maintaining a focus on delivering high-quality products or services.Driving a culture of continuous improvement by encouraging innovation, implementing best practices, and leveraging technology to optimize operations.Building and maintaining strong relationships with internal and external stakeholders, including customers, suppliers, and partners, to support operational effectiveness and business growth.

Meeting with clients to understand their financial needs, goals, and concerns.Analyzing clients' financial status by gathering information on income, expenses, assets, and liabilities.Developing comprehensive financial plans tailored to clients' specific goals, such as retirement, education, investment, or estate planning.Recommending appropriate financial products and services, such as savings plans, insurance, and investment options.Researching and analyzing various investment opportunities, including stocks, bonds, mutual funds, and real estate.Constructing and managing diversified investment portfolios to maximize returns and minimize risks.Advising clients on managing financial risks through insurance products, such as life, health, and property insurance.Identifying potential financial risks and developing strategies to mitigate them.Providing guidance on tax-efficient investment strategies and financial decisions.Helping clients understand tax implications and opportunities to minimize their tax liability.Assisting clients in planning for retirement by evaluating their current savings and projecting future needs.Recommending suitable retirement accounts and investment strategies to achieve retirement goals.Advising clients on estate planning matters, including wills, trusts, and inheritance.Coordinating with legal professionals to ensure clients' estate plans align with their wishes and legal requirements.Staying updated on financial markets, regulations, and industry trends.Pursuing ongoing education and certifications to enhance knowledge and skills.Maintaining accurate and detailed records of client interactions, financial plans, and transactions.Preparing reports and documentation for clients and regulatory authorities.

Maintain records of graduates.Use third-party websites to obtain verification of graduate employment.Contact graduates to obtain employment information.Update system with graduates’ current employment status.Verify students’ graduate status for employment.Keep VA informed of the enrollment status of veterans and other eligible persons.Keep SAA and VA informed of new programs, changes in programs, institutional changes such as changesin telephone numbers, address, certifying officials, etc.Keep up to date on current VA rules and benefits.Assist VA students in applying for education benefits.Maintain records of VA students and make them available for inspection.

Complete loan contracts and teach borrowers on policies and regulations.Monitor and update account records.Submit loan applications.Prepare detailed loan proposals.Respond to borrowers’ questions and resolve any loan-related issues.Operate in compliance with laws and regulations.Send and receive loan documents for signature electronically.

Answer and direct phone calls.Write and distribute emails, correspondence memos, letters, faxes and forms.Assist in the preparation of scheduled reports.Develop and maintain a filing system.Update maintain office policies and procedures.Maintain contact lists.Handle administrative requests from senior managers.

Answer and direct phone calls.Provide basic and accurate information via phone/email.Provide support via live chat.Perform clerical duties such as filing, faxing, and photocopying.Assist clients and staff with basic needs and requests.

Check to ensure appropriate changes were made to resolve customers’ problems.Conferred with customers by telephone or email to provide information about products and services, takeand enter orders, cancel accounts, and obtain details of complaints.Contact customers via telephone, email, and live chat in response to inquiries.Present, promote, and sell products/services.Perform cost-benefit analysis of customers to meet their needs.Establish, develop, and maintain positive business and customer relationships.Achieve agreed upon sales targets and outcomes.