Chelley Pratt, Sphr, Shrm-Scp Email & Phone Number

Waterloo, Ia

Oversee Project Site Office in Waterloo, IA for AARP FoundationSCSEP working with individuals 55 and older who are out of work and looking to build skills in order to return to the workforce

Waterloo, Iowa Area

Waterloo, Iowa Area

Oversee the daily operations of the Human Resources Department for 600 employees at Isle Casino Hotel Waterloo. Provide expert opinion on employee relations, staffing, training and benefit issues.Served as part of the management team during opening of new casino facility including ensuring all departments were staffed and employees were trained and licensedOversee all human resources functions including employment, training, employee relations and benefits at gaming facility of over 500 employeesWork with department management teams to ensure policies/procedures are properly followedServe as member of Senior Executive Team to review compensation, policies and procedures in our ongoing effort to be the employer of choice in our marketEstablished and oversee property's Sunshine Fund donation/request procedureLead Community Relations programs to remain a positive business partner in the communityProvide ongoing guidance for property management in relation to following guidelines as outlined by Memorandum of Agreement with United Auto Workers. Served as key partner in recent education campaign during R Petition election filed by the United Auto Workers.

Opened new casino! Responsible for hiring staff for new casino including recruiting, interviewing, extending job offers. Managed daily operations of the Human Resources office including new hire processing, licensing and maintaining accurate employment records for all team members. Provided guidance to departments and managers for disciplinary and coaching opportunities.Served as part of the management team during the pre-opening and opening phases of casino operations at facility including hiring, licensing and training of over 500 employees for the casinoOversaw daily operations of Employee Relations including hiring, licensing and financial accountability for departmentManaged team of 5 human resources employees including senior clerk, hiring clerk and uniforms personnelProvided ongoing support for management training in policies and procedures as well as continuous customer service initiativesServed as department head from July 2006 until Director was hired in October 2006

Designed and implemented employment center for both properties and oversaw daily operations of the function which included recruitment, interviewing and hiringServed as liaison between team members, management and Human ResourcesCoached managers and supervisors in proper administration of all company policies and proceduresCoordinated all employee relations events for two casinos in Black Hawk, COCross trained in various areas as part of company Leadership Development program

Oversaw all operations of property training department and uniform shop including scheduling, budgeting and supervising staff of fourPerformed gap-analysis to use in conjunction with development of property training program "CSI - Continuous Service Improvement"; program was later adopted by entire company for use at all facilitiesDesigned and presented management-training programs ranging from first-line supervisors to senior management teams to facilitate understanding of employment relations, diversity issues, employment law, recruiting, and organizational developmentCoordinated all training programs for employees to maximize attendance and reduce disruption to department operationsServed as a member of the employee relations committeeCoordinated and presented company-standard training programs to all levels of team membersDeveloped and conducted training and development programs as required by property needsMaintained accurate and up-to-date training records for all employeesOther positions held

Bachelor Of Arts - Ba, Communication

Activities and Societies: Residence Hall Association, MusicMaker Productions

Public Relations

Ba, Public Relations

Activities and Societies: SAACURH, NACURH, NRHH, Residence Hall Council, Reflector Staff, Student Government Association, MusicMaker.

Education record

Education record

Communication

Activities and Societies: Residence Hall Coordinator