AeroLeads people directory · profile
Chell Rosen Email & Phone Number
Customer Service Associate
at
The Ohio Department of Taxation
1 work email found
@janieandjack.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Service Associate
Location
Columbus, Ohio, United States
Company size
Who is Chell Rosen? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Chell Rosen is listed as Customer Service Associate at The Ohio Department of Taxation, a with 526 employees, based in Columbus, Ohio, United States. AeroLeads shows a work email signal at janieandjack.com and a matched LinkedIn profile for Chell Rosen.
Chell Rosen previously worked as Fraud Specialist at Janie And Jack and Customer Care Advocate at Janie And Jack. Chell Rosen holds Bachelor Of Science - Bs, Game Programming And Development, Summa Cum Laude from Southern New Hampshire University.
Company email context
Email format at The Ohio Department of Taxation
This section adds company-level context without repeating Chell Rosen's masked contact details.
{first}_{last}@janieandjack.com
86% confidence
AeroLeads found 1 current-domain work email signal for Chell Rosen. Compare company email patterns before reaching out.
Profile bio
About Chell Rosen
Fraud analyst specializing in eCommerce with experience in customer service and data analysis. Specializes in analysis of eCommerce transactions, dispute and trend research. Identifies emergent fraudulent patterns and order trends. Team player, detail oriented, strong time management and organizational skills and adheres to compliance regulations.
Current workplace
Chell Rosen's current company
Company context helps verify the profile and gives searchers a useful next step.
The Ohio Department Of Taxation
8 roles
Chell Rosen work experience
A career timeline built from the work history available for this profile.
Fraud Specialist
Current• Evaluated online transactions for possible fraud via the live queue• Analyzed trends to identify potential fraudulent trends, and adjust risk software rules and response strategies accordingly.• Monitored and responded to chargebacks, helped increase chargeback win rate.• Acted as a point of contact for the customer support team when dealing with possible fraud in live interactions.
Nov 2023 - Present
Customer Care Advocate
Elevated from a front-line Customer Care Advocate to manage back-end support functions including documentation of standard operating procedures, departmental service and performance reporting, and researching recurring service issues to support efficient resolution. Significant accomplishments include: • Created a comprehensive operating procedures manual used by all Customer Care Advocates. The manual documents all information and procedures required to meet the company’s highest customer experience standards • Evaluated online transactions for fraud via the live queue. • Re-engineered the service issue reporting system and metrics to allow for better tracking and reporting of customer service issues. The new system resulted in better root-cause analyses and the resolution of persistent service issues • Act as interim triage manager for elevated service issues • Created performance reporting documents in salesforce.com and Aircall (cloud-based phone software) that increased our service performance and customer experience
Sep 2021 - Nov 2023
Guest Expert
Royal Rhino Club
• Improved the customer experience by managing the flow of information across shifts• Managed inventories, and resolved any issues that arose• Managed several critical operating functions to ensure customer and employee safety during Covid
Jul 2020 - Sep 2021
Shift Supervisor
• Increased profits by creating a new scheduling system so lanes could be more fully utilized• Created an excellent guest experience by ensuring clients/coach fit• Addressed guest services issues, and worked with team members to develop alternative methods to minimize them
Jun 2018 - Jul 2020
Lead Developer
Happy Dog Interactive Llc
• Released a game to Steam, a digital distribution service and storefront• Designed and coded a complex system to allow players to retain ownership of their game objects regardless of in-game status• Created custom assets in both C++ and Unreal Blueprints
Oct 2019 - Feb 2020
Global Service Desk Analyst
• Resolved employee IT questions, challenges and issues • Used advanced telecommunications systems to triage and distribute calls effectively
Oct 2016 - Jan 2018
Assistant Manager
The Exchange
Apr 2014 - Oct 2016
2 education records
Chell Rosen education
Bachelor Of Science - Bs, Game Programming And Development, Summa Cum Laude
Bachelor'S Degree, Natural Sciences
FAQ
Frequently asked questions about Chell Rosen
Quick answers generated from the profile data available on this page.
What company does Chell Rosen work for?
Chell Rosen works for The Ohio Department of Taxation.
What is Chell Rosen's role at The Ohio Department of Taxation?
Chell Rosen is listed as Customer Service Associate at The Ohio Department of Taxation.
What is Chell Rosen's email address?
AeroLeads has found 1 work email signal at @janieandjack.com for Chell Rosen at The Ohio Department of Taxation.
Where is Chell Rosen based?
Chell Rosen is based in Columbus, Ohio, United States while working with The Ohio Department of Taxation.
What companies has Chell Rosen worked for?
Chell Rosen has worked for The Ohio Department Of Taxation, Janie And Jack, Royal Rhino Club, Ace Axe Throwing, and Happy Dog Interactive Llc.
How can I contact Chell Rosen?
You can use AeroLeads to view verified contact signals for Chell Rosen at The Ohio Department of Taxation, including work email, phone, and LinkedIn data when available.
What schools did Chell Rosen attend?
Chell Rosen holds Bachelor Of Science - Bs, Game Programming And Development, Summa Cum Laude from Southern New Hampshire University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial