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Chelly Mateo is listed as Executive Assistant at MyRISK® HyperGRC™, based in Ilocos Norte, Ilocos Region, Philippines. AeroLeads shows a matched LinkedIn profile for Chelly Mateo.
Chelly Mateo previously worked as Online Text-based Tutor at Course Hero and Administrative Officer II at Department Of Education - Philippines. Chelly Mateo holds Bachelor'S Degree, Bsba - Entrepreneurship Accounting from Mariano Marcos State University (Mmsu).
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I am relatively new to freelancing and executive assistant roles and love this work-from-home setup. Also, I have been in the government services particularly in the education industry as an Administrative Officer II who was in charge as a Property Custodian, Human Resource Management Officer, Registrar, and Supply Officer. Furthermore, have been in the BPO industry for more than 11 years and have handled different roles like credit review and analysis, collections and cash applications processes, master data management, training and quality management, emails and queue management, strategic and leadership meetings, capacity planning, forecasting, staffing and workforce management, reports and analytics, Operational/Business Excellence, health insurance billing and claims processes, change management, automation process, data privacy and Information Security System Management (ISMS). I used to work for the biggest clients like Microsoft and Anthem. I am also knowledgeable with different tools like SAP, ServiceNow, Oracle, Productivity Tools, Canva, Slack, Clockify, and MS Office Tools like Excel, Powerpoint, Word, and Sharepoint. My experiences with diverse people, geography, culture, technology, and industry nurtured my technical skills and knowledge that I hope I can share and contribute to the organization and community. I am to say the best achievements with my work experiences: no attrition for 1 year, NO FRAUD accounts created, SLA compliance with clients’ quality standards, eliminated AWOL cases, and awarded as an Elite Innovator (innovation idea with USD X million projected SAVINGS).
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Australia
Duties and responsibilities Include but not limited to lead generation, market research, appointment setting, email management, meetings, calendar, logistics, HR, and other tasks assigned by the CEO.
Ilocos Norte, Ilocos Region, Philippines
Philippines
Drive metrics in:• productivity and utilization• quality• attendance• RE or AHT• innovation ideas• attrition• people engagement• scorecards• workforce management - staffing or headcount forecast and requirement• cost savingsFounded and strengthen team’s core cultureInitiate and facilitate people engagement activitiesAnalyze trends, forecast workforce and create forecasting tools Seat plan and shift schedulingIdentify and manage risksBehavioral coaching and mentoringPrepare capacity plans, overtime or skeletal schedules & inventory reduction plans Monitor scorecards, targets, time and expense records, purchases and reimbursements Conduct coaching, mentoring and skip-level sessionsAssist in transitions, trainings and go-live of the projectInitiate and implement rewards and recognition programsGuide/Mentor leads in enhancing their leadership and management stylesHelp in process and team stabilizationPlan and manage staffing based on required headcountFocal for Risk and Compliance and roll-in/roll-off processesIn charge of Quality improvement, initiate action plans, and monitor continuous improvement plans (CIP) Represent client and management/leadership meeting and calls POC of automation tools, information security, and business continuityRepresent annual strategic plans
Philippines
Coaching and mentoringManage team deliverables and ensure to hit target metricsCreation and development of newbie training programLead automation projects Manage attrition and team engagement/work-life balancePropose, implement and monitor the progress of process improvements, backup system, and cross-skillingConduct RCAs, regular coaching, best practice sharing and huddlesFocal of Business Excellence, client and management meetings and escalationsPOC for ISMS and roll-in/roll-off processesPrepare admin reports and trackersRandom audit of transactions
Philippines
Create QA forms and trackersInitiate and facilitate rewards and recognition programsForecast and conduct quality audits for Collections, Cash Applications and Credit Risk teamsPrepare and maintain process documents, error charts, trackers, business reports and training decks)Propose, implement and monitor the progress of process improvementsConduct monthly touch point with Team Leads/Manager, FGD and knowledge tests with processorsCollaborate with different teams to ensure that new processes are cascaded and implemented globallyParticipate in sales calls or client floor walksPrepare and analyze volume and capacityConduct trainings for Collections and Credit RiskAssist in account migration and process improvements implementations
Philippines
Assigned as Junior Team Lead of Risk TeamHandle Credit tasks for 9 business units worldwideCreate and modify client master data in Oracle and SAP systemsReview/approve/reject contracts (includes credit limits, payment terms and company details)Review and analyze credit application, aging and bad debt reportsSearch and investigate duplicate accounts in SAP, verify client information, investigate bogus/fraud accountsAssist in account migrationAttend client meetings, coaching and huddlesDevelop and implement process changesFocal for Operational Excellence and Information Security Management System (ISMS)Analyze workforce, headcount and schedules – availability, workloads, attrition, leaves and back-up plan, training schedules, calendar of activities, performance analysis and score cardsPrepare Root-Cause Analysis (RCA) report for issues/escalations
Maintain accounts receivable and inventory logsheetsReconcile invoices to inventory and purchasesPrepare daily, weekly and monthly sales reportsPrepare and maintain aging reports
Manage accounts receivablesCheck and reconcile sales, payments, disbursements, supplies/purchases and inventory (actual, stock cards and system)Update MYOB system with all the branch's transactions (sales, purchases, inventory, billing/payments, and customer data) Implement company policies and marketing strategiesConduct credit checks, terms and limits for new and existing customersAttend/represent company meetingsConduct telemarketing and deal with walk-in customersPrepare reports (daily, weekly, monthly and annual sales, disbursements, and AR)
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Chelly Mateo works for MyRISK® HyperGRC™.
Chelly Mateo is listed as Executive Assistant at MyRISK® HyperGRC™.
Chelly Mateo is based in Ilocos Norte, Ilocos Region, Philippines while working with MyRISK® HyperGRC™.
Chelly Mateo has worked for Myrisk® Hypergrc™, Course Hero, Department Of Education - Philippines, Accenture, and So-Nice Group Of Companies.
You can use AeroLeads to view verified contact signals for Chelly Mateo at MyRISK® HyperGRC™, including work email, phone, and LinkedIn data when available.
Chelly Mateo holds Bachelor'S Degree, Bsba - Entrepreneurship Accounting from Mariano Marcos State University (Mmsu).
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