▪ System owner, and project manager for all projects and issues related to enterprise e-mail firewall▪ Utilize Python and PowerShell to connect to various vendor APIs to automate testing, maintenance, and daily reports saving 4 hours of manual effort daily▪ Utilized Splunk to automate daily reporting and alerts saving 2 hours of manual effort daily

▪ Automated account reconciliation process between two financial databases using SQL and PL/SQL to extract data, python to clean data, and created a Tableau dashboard to visualize the data which saved 8 hours of effort daily▪ Utilized Tableau, SQL, PL/SQL, and SSRS to investigate important business issues for UMass Dining Services and presented data to key stakeholders▪ Created data sources in Tableau for the various financial systems used by dining services so that team members may build custom reports in Tableau▪ Trained team members and stakeholders across dining services on how to use Tableau to create simple reports using database connection▪ Worked with data engineering team to make key decisions on data pipeline for dining services▪ Led cross-functional team on project to consolidate all dining employee data (certifications, trainings, and promotion paths) that enabled management to make more informed hiring, training, and promotion decisions▪ Supervised and trained 6 student workers▪ Applied A/B testing methodology to assess new products in order to determine the utility and profitability for all of UMass dining locations using SQL and Tableau

▪ Scripted and facilitated migrating email firewall end user settings for over 20,000 user accounts to a new system using Python and PowerShell. The script parsed over 20,000 individual XML files, cleaned, and transformed the data into the correct format and created one import CSV for the whole environment▪ Wrote test scripts in Python, PowerShell, and Bash to perform regression testing on e-mail firewall based on requirements

▪ Automated onboarding process by utilizing Powershell and FreshService API to create accounts, assign inventory, and create onboarding packets for new hires across the organization▪ Implemented asset management system for tracking employee laptops, loaner laptops, servers, and printers including reporting and analytics for upper management that was used to inform purchasing decisions which led to a 10% reduction in overall IT purchasing▪ Created dashboards for IT management and provided meaningful data insight to provide opportunities for improvement and automation of IT processes

▪ Developed requirements for new Incident Management tool to be used by many cross-functional teams in the organization with a focus on data and process improvement▪ Created dashboards using SQL and Tableau to visualize IT service metrics to help leaders make data driven business decisions

Work with faculty and staff , usually professors with technical issues within the George MasonUniversity classrooms. Other responsibilities include but are not limited to: maintaining theUniversity classrooms, changing projector lamps, installing new technology in classrooms,training faculty and staff on technology in the classrooms, and processing equipment checkoutsfor faculty and staff.

Oversaw 30 Resident Technicians, Lead Resident Technicians perform the same duties asResident Technicians with the added responsibilities of training fellow technicians, making andmaintaining the work schedule, monitoring incidents, following up with customers, providingguidance to technicians, and serving as an escalation point for trouble calls.

Work with members of student government to maintain and update their website. I help to make cosmetic changes as well as update and add new information and pages as needed.

Provide proactive technical support to resident students at George Mason University . The responsibilities of a resident technician include but are not limited to: setting up the campus network on students personal computers, installing printers, removing malicious software and viruses and troubleshooting other general computer issues.

Helped customers with technical issues via phone calls, e-mails, and walk-ins. Needed to keepcurrent on new technologies in order to assist customers. Kept documentation of all interactions and troubleshooting steps taken in order to solve the issue(s). The duties of this job sometimes entailed doing research in order to find the best solution to a problem in a timely manor.

I worked as a summer intern with the High Speed Data Product Management team. I helped to develop use cases and requirements for upcoming products, and worked with a team to achieve milestones in projects. Other responsibilities included: analyzing, and creating reports, competitive analysis, SharePoint administration, and product documentation.

Worked with the employees of the company to launch their side project's webpage "Better LabTests Now". I designed , launched, and maintained their website. I also did the graphic designwork for the company during employment.