Chelsa Cohen Email & Phone Number

Scottsdale, AZ, US

Phoenix, Arizona, US

Phoenix, Arizona, US

Redefining the way you plan. Evoque offers high quality tailored events, experiences and concierge services for your professional and personal lifestyle. Through events and personalized services, our goal is to create more efficiencies in your everyday life and build a stronger culture for you and your teams. By leveraging Evoque, you can dedicate more of.

• Responds to incoming group/catering inquiries for the property.
• Identifies, qualifies and solicits new group/catering business to achieve personal revenue goals.
• Builds and strengthens relationships with existing and new customers to grow current sales and enable future bookings. Activities include sales calls, entertainment and trade shows.
• Provides professional service and planning to drive customer satisfaction including scheduling, menu development, tastings, concept/design, rentals, entertainment, invoicing, payments and management of events within.
• Conducts site tours to highlight property for future business and/or to ensure a successful event.
• Produces marketing materials that are utilized in sales driven campaigns.

Toronto, Ontario, CA

• Designed marketing and promotional materials as collateral to help sell future events for the restaurants.
• Handled corporate groups and social event bookings in restaurant outlets and banquet event space to include point of inquiry, quoting rates, contract and menu development, detailing of needs, communication of group.
• Organized and executed all off-premise catering operations including rentals, logistics and décor.
• Maximized revenue by upselling packages and creative custom food and beverage proposals.
• Ensured that all documents produced (i.e. banquet event orders, contracts, rooming lists, proposals) are completed accurately and on time.
• Responsible for driving customer/guest loyalty by delivering exemplary service throughout each customer/guest experience, while maintaining a national network of past and future clients.

• Built a small partnership into a national brand.
• Received national recognition for outstanding service, high profile weddings and phenomenal event details.
• Responsible for the production, design and logistics of events while being a liaison between all vendors and clients.
• Led clients through months of support and counseling while guiding them through the intense process of planning a wedding.
• On-call daily with immediate responses and intended direction.
• Assembled budgets for clients, and managed daily activity of expenses.

• Developed and coordinated all aspects of membership recruitment, sales and retention, including overall client satisfaction. Built member profiles that drove optimal client experience.
• Oversaw all aspects of membership sales, terminations and changes.
• Planned and implemented member recruitment campaigns and promotions accordingly.
• Set the standards and model for exceptional member services.
• Coordinated and promoted special events to increase member value and capture new clients.

• Front-line marketer who qualified leads and generated tour flow to exceed monthly tour and volume target.
• Educated and promoted potential buyers about Vacation Ownership.
• Changed any negative perception to positive to reach sales goals.
• Self improved sales and marketing skills with continued education.
• Created positive branding experience with Starwood property.
• Built strong rapport with each customer to gain product trust and a lasting client relationship.

Scottsdale, Arizona, US

• Responsible for the EMS team’s increase in the Meeting Planner Satisfactory Index Scores in January 2009 from a 3.8 to 4.6 out of 5.
• Trained and assisted new employees to fulfill the EMS job duties.
• Prepared all meeting spaces according to event specifications including installation of speaker equipment and house telephones.
• Met with event coordinators to assist with any special requests or changes needed throughout their program.
• Participated in daily event meeting to insure all banquet orders could be filled and delivered as requested.