Chelsay Hollon-Telle Email & Phone Number

St. Louis, MO, US

Greater London, England, United Kingdom

• Cybersecurity Operations
• Oversee team of security engineers and MSSP for MDR using Azure Sentinel
• Oversee DevOps process via ADO, development of systems security and strategy using OWASP ASVS, and system testing, evaluation, verification, and validation efforts via Wiz
• Point of escalation cyber operations and potential threats queries
• Manage relationships across business unit stakeholders, MSSP, MSP, and vendors
• Represent cybersecurity on Advisory Boards (CAB), various committees, and working groups

Greater London, England, United Kingdom

Little Rock, Arkansas Area

• Built the Bank’s Security Operations Center (SOC) from the ground up
• Direct a team of SOC analysts and our MSSP, delegating tasks as required to support the Bank’s daily cyber security monitoring and threat profiling activities
• Act as Incident Commander (IC) for declared cyber incidents
• Automate SOC tasks and develop metrics for executive leadership
• Developed and implemented vulnerability management program
• Developed and implemented data loss reporting group

Greater St. Louis Area

• Manage and troubleshoot the network and banking platforms for 22 locations and 180+ users
• Configure, install, and upgrade firewalls, Cisco routers, switches, WAPs, and other network equipment and establish connectivity between sites
• Build, install, and maintain hosts and VMs (strong knowledge of HyperV, ADDS, Group Policy Management, DNS, DHCP, print management, IIS, Exchange, etc.)
• Configure and monitor enterprise backup solutions and replication
• Project plan and execute hardware/software upgrades and testing
• Scan and correct vulnerabilities (Nessus) per federal and state audit

Greater St. Louis Area

• Build, install, and upgrade servers for production and data center environments
• Build, configure, and deploy domain controllers, Exchange servers, terminal servers, gateway servers, print servers, and utility boxes
• Install and configure HyperV, ADDS, Group Policy Management, DNS, DHCP, print management, IIS, Exchange
• Virtualize existing hardware and configure remote connections
• Configure, install, and manage firewalls and WAPs
• Conduct security reviews and implement best practices

• Develop and manage relationships with business clientele, ensuring highest level of customer service.
• Establish timelines and prepare quotes, maintaining product integration was completed on time and under budget.
• Revise and review executive summaries for content accuracy, clarity, and confirming all requirements were met.

Saint Louis, MO

• Created checking and savings, CDs, and safe deposit box accounts that aligned with customer needs.
• Monitored overdraft reports and issued official remediation letters, increasing account standings.
• Researched statement history, answering customers’ questions about activity.
• Performed account maintenance, ensuring safety.

Greater St. Louis Area

• Provide exceptional customer service to increase customer loyalty.
• Handle monetary transactions and balances for the customer to clarify standing.
• Balance teller drawer, ATM, vault, and coin machine daily to ensure compliance and integrity.

Kirksville, MO

• Placed orders, ran food, bussed tables, handled monetary transactions, and completed side work.
• Most requested server, enhancing restaurant sales.
• Promoted to lead closing server after 7 months, boosting restaurant productivity.
• Achieved #1 in the area and #1 in the district for highest gratuity and sales.

Kirksville, MO

• Managed schedules of professors according to priority, increasing personal efficiency.
• Made copies, sent faxes, and scanned articles for professors, supporting on time use for classes.
• Entered professorial testing data, meeting grading deadlines.

Master’S Degree

Bachelor’S Degree