Chelsea Palmer Email and Phone Number

o Communicates with patients to obtain demographic, employment, insurance, and current medical condition information to perform accurate registrationo Perform office duties including answering telephones, responding to faxes, filing paperwork, and other miscellaneous o Develop relationships with patients and clinical staff to ensure a seamless experience for patientso Train new hires on company policies, best practices, guest service, and procedures

o Manage daily Custodial Operations Cast at Disney’s Hollywood Studioso Supervise up to 10 Coordinators and 150+ front line Custodial Cast daily parkwideo Recognize, coach, develop, and mentor cast to provide excellence while upholding Disney Valueso Partner with other leaders and lines of businesses to ensure seamless day-to-day operationso Make day-to-day operational decisions that benefit guests, Cast, and the businesso Hospitality Leadership Program

o Set up site visit transportation, room and space tours, schedule, and invitations for sales managers and other partnerso Created 20+ proposals for leisure guest room rates o Maintain the timeline of product orientation events o Built 40+ client profiles and itineraries in preparation for the grand opening of Grand Destino Tower o Manage inventory and delivery of amenities across WDW property

o Supervise up to 55 associates daily within 14 operations and act as Manager on Duty when needed ▪ Areas included: Main Entrance, Ticket Sales, Attractions, Entertainment, Parking, Guest Serviceso Contributed to a new system to better communicate pertinent information to associateso Update lost and found procedureso Ensure all operating areas are following safety procedures set in place by NASA and Delaware Northo Respond to Guest correspondence (via mail, email, and phone calls) and mail out guest lost and found items

o Recognized by management and guests for exceptional guest serviceo Proficient in LILO, CastApp, A La Carte, ATS, MAGIC, and MyDisneyExperienceo Cross Trained into Main Entrance, Window, and Lobbyo Utilized the LAST+1 Method to creatively solve guest concernso Upgrade/Sell Theme Park tickets, Annual Passes, Event tickets, and tourso Troubleshoot MyDisneyExperience accounts to resolve linking issues

o Cross Trained into Concierge and Front Desk Runnero Check guests in and provide information for Orlando and The Walt Disney World Resorto Solve guest concerns and troubleshoot guest's accountso Sell and upgrade Disney Theme Park Tickets, Annual passes, and special event tickets

o Duties include providing leadership and direction to the Cast Members in the operation, while promoting teamwork, and assisting the team in meeting quality and quantity standards.o Help with any guest concerns or questions and find creative solutions to any concerns with guests, cast, and the operationo Help readjust current procedures to meet business needso Work closely with multiple lines of business, including Entertainment and Park Event Operations.o Supervised 4 Operations with 25 cast memberso Raised guest satisfaction scores in area from mid 80’s to mid 90’so Ops liaison for Mobile Performance Platformo Hurricane ride out crew for Hurricanes Irmao Member of both Safety Team and Disney Look Committee

o Hurricane ride out crew for Hurricane Matthewo Monitor and adjust assignments on the Cast Deployment System. o Assist with guest recovery and cast concerns. o Respond to paramedic calls and help with down times at the attractions themselves.

o Trained upward to 30 cast members in Ride Motion Protectiono Trained up to 4 cast members at a time at the Haunted Mansiono Trained up to 3 cast members in 2 attractions at the same time in Fantasyland

o Cross trained in 5 attractions in Adventureland/Liberty Squareo Cross Trained in 8 attractions in Fantasylando Opening team for Tiana’s Riverboat Party in the Magic Kingdom

o Trained new associates on procedures and the POSo Actively engaged shoppers to open Pier 1 Credit Cards at least 8 times a weeko Contributed to monthly and weekly sales goalso Participated in inventory twice annuallyo Engage with customers to ensure satisfaction and maximize sales

o Welcomed guests and handled booking and payment for rentals and membershipso Manage court rentals for 6 courtso Executed retail sales and cataloged all retail inventory