Chelsea A. Email and Phone Number

• Manage high-profile or complex cases with expertise.• Supervise case managers, paralegals, and support staff.• Act as the primary contact for key clients, providing regular updates.• Develop and execute case strategies with attorneys.• Ensure quality control by reviewing case files and documents.• Provide training and mentorship to junior staff.• Monitor case progress, ensuring deadlines and goals are met.

• Hire, train, and manage staff (servers, kitchen staff, etc.).• Create and manage staff schedules for proper coverage.• Maintain high customer service standards and resolve complaints.• Oversee budgeting and financials, manage expenses, and control costs.• Ensure smooth daily operations in the kitchen and dining areas.• Maintain inventory levels and order supplies.• Ensure compliance with health, safety, and labor laws.• Develop marketing strategies to boost sales.• Set and achieve sales targets; analyze performance data.• Prepare reports for senior management or ownership.

Manage and Lead the Team: • Supervise, train, and motivate service staff. • Assign tasks, schedule shifts, and manage workloads effectively. • Monitor team performance and provide coaching and feedback. Ensure Excellent Customer Service: • Address customer inquiries, complaints, and issues promptly. • Develop strategies to enhance customer satisfaction and loyalty. • Build and maintain strong relationships with clients and stakeholders. Oversee Daily Operations: • Ensure smooth execution of service processes and operations. • Implement and maintain service policies, procedures, and standards. • Manage budgets, resources, and inventory for the service department. Monitor and Improve Performance: • Track and analyze service metrics, including response times and customer satisfaction rates. • Prepare and present performance reports to senior management. • Identify inefficiencies and implement solutions for improvement. Collaborate Across Departments: • Coordinate with sales, marketing, and technical teams to enhance customer experiences. • Ensure alignment of service strategies with company goals. Ensure Compliance and Safety: • Adhere to company policies, industry regulations, and safety standards. • Handle escalated issues or disputes professionally and effectively.

• Assisted in recruiting, training, and supporting a team of sales representatives. • Contributed to achieving district sales targets through strategic initiatives. • Provided guidance and participated in training programs for the sales team. • Supported day-to-day operations and performance evaluations. • Maintained communication with team members and management. • Built positive customer relationships and addressed basic concerns. • Ensured adherence to company policies and procedures.