Chelsea Devitt Email & Phone Number

Southfield, Mi

Arrow Strategies delivers solutions and talent acquisition for all healthcare staffing needs, clinical and non-clinical. Arrow's Healthcare Division has a dedicated Care/Case Management staffing practice that specializes in getting our clients qualified Registered Nurse and Licensed Social Worker talent. We are also actively supporting efforts to gather Level 1 Health Assessments for new enrollees into the dual-eligible plan.People are the absolute driving force and value of any company. At Arrow Strategies, we believe this whole heartedly and therefore are in the business of finding, hiring, and retaining dedicated and talented employees!Our prime focus is identifying people that stand out among their peers; people that possess valuable attributes including work ethic, attitude, skills, talent, and a team player mentality. Our internal staff possesses these same attributes and has been handpicked because of their collective belief in our values and mission.The pride of our company is our field staff. By maintaining a team of happily involved field staff we are providing our hiring clients with top notch candidates. In today’s competitive business climate and an ever-changing workforce, we continue to believe in the old fashion values of People First!

Southshore (Trenton, Mi)

• Aided in raising patient satisfaction scores through effectively communicating with patients and families and delivering superior results in patient experience• Demonstrate integrity, ownership, and pride in my work through my behaviors and actions with patients, families, co-workers, physicians, and volunteers• Continually enhancing my learning experience, employee value, and flexibility by pursuing opportunities for advancement in the workplace such as learning a new job position when there was a shortage in staff• Proven ability in handling stress, workload, and deadlines exhibited through balancing a full-time school schedule with part-time work schedule• Practice health education to patients on their diet restrictions through active communication with patients and nursing• Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation• Well-trained on HIPPA and its violations• Provided one-on-one training to 8 employees

• Designed and implemented 1) Observation Placements Outside of 1OBU document and 2) Observation Passport document. These documents are essential in tracking and highlighting observation placements as well as educating and providing guidance to staff on correctly assigning observation patients• Accompanied managers on interviews where I evaluated and later discussed highlights and areas for improvement of candidates. Was able to distinguish the right candidate, for the right position, at the right time• Gained valuable insight into administrative operations while partaking a seat in many committees and meetings with managers, directors, human resources administration, and the site’s president• Directly shadowed Manager of Case Management, Supervisor of Patient Relations, an Office Manager, and an OPi Practice Manager• Learned valuable insight on Patient Satisfaction Survey using Press Ganey data and other performance improvement projects• Continually learned about readmission rates, insurance companies, and reimbursement• Participated in preparations for the Joint Commission (JCAHO) unannounced survey