Responsible for interviewing and hiring new employees. Charged with managing and improving critical software for business functions. Created tutorial videos to teach staff how to use EzyVet software. Built checklists for front office staff to complete work and train new staff.

Responsible for content on soonercon.com. Work with databases and WordPress to edit information on the website to reflect critical changes during the convention. Paired programming used to create and manage proprietary registration software.

Full time student of OU's Fullstack Academy, working to become a Full Stack web developer.

Used custom software and AS400 to adjust policy coverages, modifiers, and costs. Basic algebra used to calculate policies. Utilization of Insurance Services Office websites and internal documents to verify how coverages are filed per state and what modifiers can be used. Work-from-home practices used to maintain productivity.

Helped build user interface data for ezyVet practice management software. Responsible for training new office staff, flow of communication between doctor and staff. Customer service and multi-tasking abilities used to schedule all patient appointments, answer owner/outside doctor inquiries, answer phones, process in-house medication refills, confirm/reschedule appointments to balance client and doctor needs, and return messages for doctor with appropriate responses following doctor review. Time management and personal accountability used to prioritize and complete all daily tasks without supervision. Transcription skills used to type/correct doctor's verbal recordings of patient letters to referring doctors. Development of new and existing systems to better organize scheduling, correspondence between doctors, assist doctor in maintaining patient records, ensure timely correspondence with referring doctors and clients. General clerical duties (e.g., faxing, filing, copying) used to assure clear communication, minimize errors, and provide successful office operation. Responsible for processing payments and closing daily accounts. Administrative assistant-type responsibilities included booking travel accommodations, replying to personal emails, maintaining licenses and memberships.

Organizational skills used to keep front office of busy physical therapy facility efficient and current. Responsible for verifying insurance benefits and precertifying when necessary, registration and discharge, scanning all patient documentation, report charges, take co-payments, settle open money drawers. Interpersonal skills used to contact different doctor's offices to ensure doctor up to date on patient's care, necessary correspondence (e.g., prescriptions, progress notes, evaluations signed by doctor) received to continue care. Responsible for hard and digital patient files, maintaining current doctor referral spreadsheets for four clinics, and reorganizing the Quail location's entire office. Verify therapist completed paperwork to reduce errors.