Chelsea Ingram Email and Phone Number

I focused on developing products and expanding category markets to attract new and retain existing brand clients. I did this through initial market research leading to metrics that allowed me to create market focused solutions on specific industries. I owned messaging and go-to-market motions for industry and vertical market segments and created market focused solutions (focused on specific industries) that allowed me to become a category expert within the college sports industry. Additionally, I stood up sponsor-able vertical campaigns through the creation of sales toolkits focused on specific verticals (women’s athletics, B2B) and worked to identify potential growth verticals in partnership with the sales acceleration team.

Business Development, Sales and Account Management* Conduct tours and qualifying incoming leads* Manage client onboarding and welcome experience from office setup to meeting needs of full move in process* Support new member orientation to the workplace and ensure all automations are active* Collect, manage and process payments* Maintain member portal platform* Help with member retention and ensure positive client/member experiences
Project Management* Utilize a variety of coworking software applications to manage the space and membership data* Submit maintenance tickets for repairs to the facility and other contractors * Manage client issues, technology troubleshooting as needed* Assess the needs of the client base and promote programs that support those needs. Manage a team of interns on marketing, events, and hospitality tasks * Utilize Project management system Trello for task organization and prioritization 
Customer Service* Develop strong rapport with customers by developing good business relationships, reacting to feedback and resolving customer challenges* Facilitate the interaction of the coworking community clients * Review client experience and identify areas for improvement
Events & Programming* Build a calendars of our coworking events that engages all stakeholders- Current members- Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)* Lead generation* Identify outside organizers and encourage them to use our event space.* Create programming and event program within budgets* Oversee events, including catering, event check-in, and clean-up* Assist with marketing collateral for events and programming initiatives* Manage communications within the space and through digital platforms* Negotiate contracts for office space* Maintain vendor relationships and agreements* Process all event accounts receivable checks and other financial reporting

Assisted with NJCAA rules education and processing for the department and those involved, including student-athletes, coaches, and staff. Provided support and assistance with NJCAA athletics eligibility tasks. Assisted with incoming transfer student-athlete documents- submission of transcripts evaluation requests and verification of transfer academic requirements. Provided support to the Athletic Director and other key department heads. In addition, I created a detail oriented schedule for compliance monitoring that supported the athletic programs and student-athletes. With this, I assisted in setting up and coordinating the tutoring/study room for the student athletes, checked student athlete grades and attendance bi weekly, etc. Additionally, I assisted departmentheads with game-day operations, including setup, tear down, marketing, promotions & sports information.

Responsible for meeting and exceeding sales goals in my territory, accomplishing sales process objectives by planning and evaluating sales order process activities: guiding the order through the stages of the prototype, confirmed, production, and delivery to end-user. I communicated with a factory in China/local vendors in Dallas, TX to determine production lead-time, order status, and estimated exit factory dates for the overall project benefit and sales fulfillment, I was tasked with preventing and investigating problems and issues when customers’ complaints come into place and propose problem-solving solutions using a multi-dimensional approach from the customer, sales, and internal operations viewpoints. Daily I managed my client account through Salesforce, fostered relationships with local administrators, business owners and decision makers, and coaches for lead generation, development, and retention. As an account manager, I also worked with designers and tech managers to ensure custom program designs were effectively meeting compliance with NCAA, NJCAA, USASF, USAG, and OHSAA performance guidelines.

•Worked directly with programming supervisors to effectively coordinate programs, camps, sports leagues, scheduling, and activities•Effectively managed multiple tasks successfully•Strong customer relations tasks•Wrote, edited, researched, and assisted with the development of policies and procedures.•Assisted various programming staff with the daily operations of recreational programs•Effectively worked in a team environment as well as independently to successfully manage multiple tasks and work projects.•Planned and developed programming for Recreation Center•Conducted programming data analysis•Provided excellent customer service- Recorded weekly attendance for sports leagues in the Rec Trac database •Maintained a professional communication system with allpatrons through face to face, phone and email interaction