-Provided training, guidance, and support to staff members on proper procedures and policies to resolve customer complaints in a timely manner with a focus on satisfaction.-Created weekly schedules for store employees according to labor laws and budget constraints while fostering a positive work environment, encouraging teamwork and employee engagement.-Enhanced sales performance and customer satisfaction by devising strategies derived from ongoing analysis of sales metrics to optimize staffing during high-demand periods. Directed all aspects of merchandise presentation, ensuring attractive product placements and captivating display designs.-Maintained cleanliness standards throughout the store by delegating tasks to staff members.-Monitored inventory, cash, and payroll processes to keep location running smoothly by completing thorough opening, closing, and shift change functions to maintain operational standards each day.-Improved profitability by executing daily, weekly, and monthly floor plan changes with high standards of store presentation and visual merchandising.Helped to lead a team of 25+ sales associates, providing ongoing coaching, training and development, delegating work and setting priorities and goals.