• Determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering• Screening referred self-pay patients for programs such as Medicare, Medicaid, Medicaid for nursing home placement, Crime Victims, vocational rehabilitation, QMB, SSI, and any/all other third party coverage including other available local, state, and federal programs in addition to the hospital's financial assistance program.• Providing point of service collections for self-pay patients, patients who have balances after insurance or Medicare payments, and patients that do not qualify for any programs/coverage.• Maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration.

• Answered questions and informed customers of current sales and promotions.• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.• Informed customers about all product lines and services offered by company.• Assisted customer relationship management.• Fielded customer complaints and queries, fast-tracking them for problem resolution.• Engaged customers with proactive strategies to understand needs and develop successful

• Collected on NSF and pass due pay day loan accounts • Notified customers of delinquent accounts with attempt to collect outstanding amounts.• Recorded and updated customer personal accounts with accurate contact information.• Arranged for debt repayment and established repayment schedule based on customer finances. • Reviewed accounts to determine payment plan compliance.• Located and monitored overdue accounts using billing system to begin collections process.• Negotiated credit extensions to assist customers in paying overdue accounts.

• Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released.• Provided assistance to plan participants by explaining benefits information to ensure educated selections.• Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health benefits.• Monitored data integrity and confidentiality by observing strict regulations and procedures.• Provided detailed information about benefits and limitations of different policies and programs.