Responsible for managing the front desk, food and beverage and guest service experience as a department head.Carefully ordered food and beverage and operations supplies while collecting inventory and meeting budget monthly.Supervised, trained and scheduled 10 Gallery Host’s to ensure maximum productivity and exceptional guest service.Connected with my associates weekly utilizing surveys and communication strategies to keep staff engaged, on track and performing their best.

Acted as a manager on duty by remedying guest issues and notifying managers of situations using detailed reports.Well-versed in full-service hospitality procedures (check-in/out, room service, etc.) as dictated by Marriott standards.Developed an evaluation form to score guest service hosts to prepare for the Marriott Brand Standard Audit.Utilized Marriott applications-GuestVoice and Ebonus-to respond to customer care issues and allocate rewards points.

Performed the nightly audit and provided detailed reports to managers based on accounting practices of the hotel.Responsible for scheduling the night audit employees, taking into account requests off while fairly dividing workload.Improved communications between employees and managers by implementing a supplementary associate review.

Serviced extended-stay guests by making reservations, checking guests in and out, and attending to their needs.Efficiently allocated rooms to be cleaned to the housekeeping staff. Served as a local area expert by recommending activities in the area.Well-rounded employee with experience in night audit, breakfast attending, market cashier, and laundry.

Assisted the music department by helping students and staff, answering telephones, and running errands.Performed various office tasks including copying, filing, mailing, and organizing documents.Helped with recruiting efforts by e-mailing potential students and updating Facebook and Twitter.Updated the music departments’ Google calendar by booking rooms for professors and students.

Expertly worked at the front desk by making reservations, checking guests in and out, and servicing customers.Demonstrated considerable knowledge about WinPM property management system.Communicated efficiently with management, maintenance and housekeeping to resolve guest issues.Generated over $45,000 in room revenues within the three months span of working at the hotel.

Successfully ran the front office by answering telephones, taking reservations, and servicing guests.Inspected cabins to ensure quality cleanliness and to deam it fit to be occupiedCompleted a housekeeping checklist to provide accountability for housekeeping and maintenance.Helped complete resort binders that contained valuable information for guests. Learned considerable knowledge about managing, housekeeping, maintenance, and the resort industry.

Updated the 2010 / 2011 Ferndale Business Guide and DDA website using Excel and web based computer software. Project required a high level of organizational and customer service skills.Contributed ideas and coordinated planning of various downtown Ferndale events.Performed office tasks including copying, filing, and general upkeep of office.Contacted businesses and increased their marketability by improving the content and design of the Ferndale DDA website