Chelsea Thomas Email & Phone Number

Troy, Michigan, United States

• Check daily batch tasks log for errors and correct system issues as needed• Troubleshoot user helpdesk tickets• Create Sage X3 queries, dashboards, and reports by user request• Create fields, workflow rules, mass updates, advanced selection lists, and other administrative system changes for users and departments• Create or modify Installed Bases in Sage from Support Tool Installed Base update requests• Manage sales price lists• Handle user data load requests via import file or manual entry (Sales prospects, Finance contracts, acquired location data, etc)• Assist with development and patch testing system• Document new system processes, and train users upon rollout

Troy, Michigan, United States

- Provide higher level support assistance to team members and management - Handle escalated issues - Serve as a knowledge resource to team members- Effectively prioritize tasks according to varied daily goals - Maintain high standard of service; uphold high customer expectations and assist with leading support staff - Establish self as a valuable resource for cross functional teams

Troy, Michigan, United States

- Provide remote networking, administrative, and hardware support for self-service kiosks via phone and email- Manage client cases within Zendesk to identify and track client issues - Independently identified/monitored process gap (V5 Local Modes) to proactively maintain customer experience

Troy, Mi

- Provide solutions to efficiently extract data from the VMS, client systems, and/or other end users- Transform data into the required output format for delivery back to the end user or client- Replace manual processes, which leads to reduced costs and errors, as well as higher data quality and consistency- Utilize SDLC methodologies to streamline integration development

- Adapted in rapidly changing environment in order to maintain team pace and work efficiently on multiple projects- Maintained high level of confidentiality to ensure satisfaction and trust of customers - Fostered relationships with mentors to develop knowledge of IT Security and develop morale amongst the teamHighlights - Experience with Incident Response for a customer experiencing Ransomware attack - Created potential plan for increasing security in small business environment for customer- Maintained Active Directory Infrastructure - Assisted in wiring project, created network diagram for office buildings - Use of Bomgar for remote assistance - Experience with Symantec Endpoint Protection and Data Loss Prevention

Houghton, Michigan, United States

- Troubleshot networking, hardware, and software issues in a helpdesk setting to aid students with computer issues- Provide over the phone and face to face customer support - Manage customer expectations regarding technical issues

Houghton, Michigan, United States

- Managed all poster printing, performing and scheduling maintenance of plotters, and training of students- Coordinated and scheduled student workers for on-campus events in order to be proactive regarding computer issues- Assisted Faculty with Panopto lectures for distance-learning classes to create a realistic, enriching setting for online students - Partnered with the University Senate to record meetings for public viewing, expanding and diversifying their reach- Networked computers on campus with twisted pair and Ethernet cables in Telecom closets- Assisted in computer building and networking - Revamped purchasing workflow for billing of poster services