Chelsea Alterman Email and Phone Number
Customer Success @ POSH | Building a Family Business @ DeVine Woodworking | Portfolio Career Champion at
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POSH
Chelsea Alterman's Location
New York, New York, United States, United States
Chelsea Alterman's Contact Details
Chelsea Alterman work email
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Chelsea Alterman personal email
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Chelsea Alterman phone numbers
About Chelsea Alterman
Administrative professional with over a decade of full-time experience in non-profit, higher education, and tech. Skilled in organization, project management, relationship building, and problem solving. Loves creating and maintaining efficient systems and innovating on ways that things could be done better.I have experience working at pre-seed, Series A, Series C, and public tech companies in customer success, onboarding, implementation, community, partnerships, and events. Fusing all of this experience and my love for events into my Customer Success Manager role at Posh. Current volunteer position as Project Manager at my husband's woodworking business, DeVine Woodworking: a New York City-based design-build woodworking studio specializing in crafting high end custom furniture, built-ins, closets, and cabinets.
Chelsea Alterman's Current Company Details
Posh
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Customer Success @ POSH | Building a Family Business @ DeVine Woodworking | Portfolio Career Champion
Chelsea Alterman Work Experience Details
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Customer Success ManagerPosh Sep 2024 - PresentNew York, Ny, Us
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Project ManagerDevine Woodworking Apr 2024 - PresentBronx, New York, UsI support the administrative and project management functions of my husband's custom woodworking business.DeVine Woodworking is a New York City-based design-build woodworking studio specializing in crafting high end custom furniture, built-ins, closets, and cabinets. We work with homeowners, businesses, interior designers, architects, and creative agencies on one-of-a-kind custom interior projects and heirloom quality pieces. -
Director Of Community And PartnershipsExpert Session May 2023 - Apr 2024Boston, Massachusetts, Us• Led and spearheaded the design and execution of community engagement and customer success initiatives, including activation, adoption, and retention strategies, educational webinars, workshops, and in-person events• Scaled the platform from 0 to 1,200 active users within 5 months through cold outreach and user engagement efforts• Regularly monitored and analyzed metrics to leverage data-driven insights to continuously refine and improve customer success and community programs and initiatives, ensuring alignment with overall business objectives.• Formulated and implemented effective partnership strategies, identifying and fostering strategic relationships with key organizations, influencers, and thought leaders across multiple sectors, enhancing brand visibility and market penetration• Collaborated cross-functionally with Marketing, Engineering, UX/UI Design, and Product Development teams*Note: Expert Session as a platform and company was dissolved in 2024 due to lack of operational funds. -
Customer Success ManagerBox Feb 2022 - May 2023Redwood City, Ca, Us• Managed $7.2 million ARR across 40+ accounts, monitoring customer health metrics and identifying upsell opportunities• Partnered with C-Suite executives for strategic business reviews to showcase account activity metrics, discuss and expand upon high value use cases, share relevant product roadmap updates, and collaborate on a joint success plan to achieve their desired business objectives• Identified, tracked, and reduced churn through actively monitoring account data and strategizing cross-functionally • Exceeded and actioned on team KPIs and individual OKRs to drive further customer value and strive for continuous improvement -
Customer Success ManagerSnappy Jul 2021 - Feb 2022New York, Ny, Us• Managed $4.1 million ARR across 300 accounts, driving product adoption and meeting initial onboarding outcomes• Encouraged increased and continued action in the Snappy platform through consistent follow-up and key touchpoints based on contract terms, tailoring approach to the individual needs, timeline, and learning styles of each and every contact• Cultivated trusting client relationships through quick problem solving and support, collaborating with Product, Development, Finance, Sales, and Customer Experience teams to meet demand and advocate for client’s needs• Spearheaded strategic client outreach initiatives to drive further expansion and upsell opportunities -
Assistant Director Of Student DevelopmentMacaulay Honors College At The City University Of New York Dec 2018 - Jul 2021New York, New York, Us• Onboarded and trained 70 student leaders per year in institutional policies, forms, budget and purchasing protocols• Advised student leaders on member recruitment, engagement, and retention strategies, organizational development, promotion, and change management to increase awareness, expand their reach, and achieve their annual benchmarks• Drove awareness and adoption of CampusGroups, our campus engagement system and mobile app, by facilitating demos and training for new student users, targeting and resolving technical issues, and collaborating with Communications team• Fostered community, retention, and satisfaction among 2,000+ honors students from 8 separate home campuses through individualized support, success planning, and problem-solving, acting as a liaison between executive staff and students• Developed targeted leadership and inclusion initiatives, workshops, events, and assessment, using quantitative and qualitative data to further inform departmental efforts and to align with the institution’s strategic goals and mission -
Mathstart Academic Student Support Program SpecialistCuny New York City College Of Technology Mar 2018 - Dec 2018Brooklyn, Ny, Us• Conducted comprehensive recruitment, outreach, information sessions, interviews, individual and group student orientations, cross-department collaboration, and other activities to enable successful program enrollment• Created and managed custom ATS and CRM to input and track applicant data, outreach metrics, and interview notes• Implemented and enhanced program recruiting strategy and processes, including marketing and sourcing strategies• Administered program reviews, analyzing and leveraging program data and insights for continuous improvement• Advocated for students, intervening with appropriate program support, campus learning, and student development services• Monitored, evaluated, documented, and reported on students’ academic participation and progress, ensuring compliance -
Asap Administrative CoordinatorCuny New York City College Of Technology Sep 2016 - Mar 2018Brooklyn, Ny, Us• Oversaw recruitment of 500+ students each year through report analysis, active outreach, and individualized support• Developed, administered, and evaluated program information sessions, bi-annual new student orientations, and monthly student engagement events, coordinating catering, room reservations, and media services • Solved staff complaints and office-wide facilities and technology issues through follow-up with appropriate contact• Cultivated relationships with external departments such as Finance, IT, and Data Processing to address departmental needs• Monitored $100,000 program supplies, travel, and professional development budget and $140,000 part-time staff budget through database management and accurate recordkeeping, strictly adhering to CUNY purchasing and receiving protocols• Managed work schedules and responsibilities for 13 part-time staff, providing opportunities for personal growth
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Site Support ManagerJumpstart Sep 2014 - Sep 2016Boston, Ma, Us•Handled pre-employment HR duties such as posting job descriptions, scheduling and conducting interviews, and communicating with candidates to provide clarity and status updates about the application process and position•Provided guidance about organizational policies to staff at 10 partner higher education institution sites across the Tri-State area, developing and administering state-specific resources to streamline complex procedures•Maintained federal grant compliance through monitoring criminal history checks, systems protocol, and data entry -
Program CoordinatorRennert International May 2014 - Aug 2014New York, Nyc, Us•Designed five-week program for 40 international students (ages 11-18) enrolled in NYC-based, ESL summer camp•Supervised six staff members, weekly housing assignments, and day-to-day operations, providing conflict resolution•Regulated and allocated $10,000 program budget to support daily cross-borough excursions and transportation -
Student AmbassadorHunter College Sep 2011 - Jun 2014New York, Ny, Us•Led comprehensive campus tours, providing information and advice for prospective students and their parents•Accommodated prestigious guests and supported event staff at high-profile presidential and special affairs -
Senior Residential Activity LeaderRennert International Jun 2013 - Aug 2013New York, Nyc, Us•Coordinated on-campus activities at Iona College and off-campus excursions in New York, Washington D.C., and Pennsylvania for 80 international students (ages 11-18), arranging transportation and booking events•Organized airport arrival and departure schedules with accompanying staff and transportation services
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Research AssociateEpm Communications, Inc. Mar 2013 - Jun 2013•Created and updated database of over 3,000 licensors, manufacturers, licensing agents, and their properties to be formatted and sold as The Licensing Letter Sourcebook, compiling and editing accurate information
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Production InternThe Rachael Ray Show Jan 2013 - May 2013•Contributed to the aggregation and arrangement of needed supplies, assisting on and off set production tasks•Compiled past and recently developed segment ideas via archival episode database and online research -
Residential Actvity LeaderRennert International Jun 2012 - Aug 2012New York, Nyc, Us•Led activities and maintained the safety of the international students (ages 11-18), serving as a full-time, residential assistant and coordinator •Hosted excursions in New York, Massachusetts, and Pennsylvania •Accommodated students throughout airport drop-off and pick-up procedures
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Media InternDentsu Communications Jan 2012 - May 2012•Researched and organized information for educational organizations, non-profit companies, and foundations, offering teaching fellowships and scholarships nationwide; structured weekly newsletters with print and web press coverage•Formulated press releases about selected fellows and scholars, pitching stories to local, regional, and national media •Provided product data for competitive retail companies, in order for marketing divisions to compare prices and services
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InternLivet Reichard Company Feb 2011 - May 2011Us•Assisted in the arrangement of silent auction and gala events for non-profit organizations and museums•Coordinated with galleries and featured artists to transport and display art objects at special events
Chelsea Alterman Skills
Microsoft Office
Microsoft Excel
Microsoft Word
Powerpoint
Customer Service
Research
Teamwork
Social Media
Public Speaking
English
Html
Windows
Event Planning
Time Management
Leadership
Chelsea Alterman Education Details
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Baruch CollegeHigher Education/Higher Education Administration -
Hunter CollegeCommunication And Media Studies
Frequently Asked Questions about Chelsea Alterman
What company does Chelsea Alterman work for?
Chelsea Alterman works for Posh
What is Chelsea Alterman's role at the current company?
Chelsea Alterman's current role is Customer Success @ POSH | Building a Family Business @ DeVine Woodworking | Portfolio Career Champion.
What is Chelsea Alterman's email address?
Chelsea Alterman's email address is ch****@****ean.com
What is Chelsea Alterman's direct phone number?
Chelsea Alterman's direct phone number is +184552*****
What schools did Chelsea Alterman attend?
Chelsea Alterman attended Baruch College, Hunter College.
What are some of Chelsea Alterman's interests?
Chelsea Alterman has interest in Social Services, Student Development, Program Management, Higher Education, Event Coordination.
What skills is Chelsea Alterman known for?
Chelsea Alterman has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Html, Windows.
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