Chelsea Baird Email & Phone Number

Walldorf, Bw, De

Here, I successfully perform in a key leadership position, spearheading transformative initiatives to drive customer success and strategic growth. Additionally, I direct teams, ensure successful execution of programs, and establish robust relationships to thrive in high-pressure landscapes.➥Co-led the Churn Champion program, collaborating with Customer Success and Customer Support teams to reduce churn by over $2.1M in the second half of the year.➥Manages and supervises more than 350 high-value deals annually, with individual deal sizes ranging from $5M to $75M.➥Effectively monitored around 350 executive Value Advisor (VA) deliverables, instituting a standardized process for tracking and documenting VA deliverables. ➥Oversees the strategic segment, with a focus on team expansion, process enhancement, and daily operational leadership.

Walldorf, Bw, De

I led the strategic direction, roadmap, and execution of the Customer Innovation Office’s 123SAP Program, managing the workflow from pre to post-sales and conducting ROI documentation and analysis. Additionally, I developed and distributed the comprehensive program strategy across the teams.➥Expanded the "sales cycle in a box" from 5 to 10 templates in the initial 6 months, and subsequently to 30 templates. ➥Attained an 84% customer engagement score, with repeat engagements with over 200 customers.

Seattle, Washington, Us

I was the inaugural female sales representative on the team, entrusted with propelling sales growth and meeting quotas in a swiftly evolving start-up setting. Additionally, I effectively sold to a diverse client base, ranging from mid-market to multi-million-dollar accounts, including Lexus Nexus.➥Driving force guiding data-driven decisions and acting as a liaison for sub-teams across the company.

Glen Allen, Va, Us

I functioned as a Solutions Consultant in a start-up environment, specializing in hourly and shift work, comparable to an "Uber for jobs." Additionally, I devised metrics to demonstrate the platform’s value, showcasing turnover rates and success rates using historical data and industry research.➥Generated over $1.2M in closed business in 2016 and $515K in the first half of 2017 through personal influence and strategic sales efforts.

Washington, District Of Columbia, Us

Walldorf, Bw, De

• Create and present SAP and partner software solution demos that address end-to-end business processes for retailers • Deliver onsite product demonstrations and executive presentations, customized to specific business needs for inventory management, merchandising, POS (point of sale), Hybris and ecommerce solutions.• Develop live demonstrations and present at industry events; this includes working in coordination with the marketing team on the presentation medium, format, and collateral.• Build rapport and maintain positive customer relationships beginning with the RFP process.• Complete discovery calls to learn about retailer business processes and understand their goals; this research is used to map out demos that are aligned with a company and maximize sales opportunities. • Establish customer expertise levels and attendee specialties ahead of each demonstration to ensure the correct SAP personnel are available to support a successful presentation. • Combine and clarify input from cross-functional teams in way that maintains focus on the client and employs a design thinking approach to truly uncover what a business needs to realize goals. • Collaborate with software developers to create or customize applications for customer demonstrations.• Create short product pitches for trade shows that quickly grab attention, create a positive response, and open discussions with prospects on products and solutions. • Represent SAP at industry events and trade shows, including the NRF (National Retail Federation) BIG Show, The Retail Forum, and SAPPHIRE NOW to effectively communicate with customers and inform them about new solutions to transform their business. • Travel approximately 70% of the time, across the US and Canada to deliver live, onsite demonstrations for clients, receive product training, and participate in industry events and trade shows.

Bachelor Of Arts, Rhetoric And Communications Studies

Bachelor Of Arts, Communications Studies