Chelsèa B. Email and Phone Number

o Developed & optimized monthly plant production plan through SAP APO, while considering 12-month sales demand, component supply bottlenecks, inventory requirements, and asset/labor utilizationo Managing launch manager /CM planners on executing day to day planning and purchasing activities (issuing purchase orders/work orders, production planning, managing open purchase orders, driving on-time deliveries)o Responsible for all aspects of supply chain-related to catalog including service, plan execution, inventory, and agility metrics o Establishing the key milestones leading to a successful launch executiono Work with other divisional leads to drive S&OP best practices and projects for the Business Cell (encompassing launch & MPS projects)o Track and resolve bottlenecks to ensure the monthly production plan is executed on time and that achievement and adherence targets are achieved o Anticipate and inform on any supply issues and build action plans to mitigate and work on medium-term capacity planning strategy with Contract Manufacturer(s) and Component Manufacturer(s)o Conduct Root Cause Analysis for any plan misses and implement an action plan to mitigate for future o Initiate and drive lead-time improvement and agility projects o Manage Excess and Obsolete inventory from prevention to monthly cleanup; analyze and report monthly on E&O o Communicate and influence all levels from operators to SVP Operations /Plant Manager / GBSCo Maintain the master data accuracy and ensure alignment with contract manufacturers/ supplierso Collaborate and communicate with Finance, NPD, Marketing, Quality, etc. o Integrating YTTP operations into Loreal S&OP

o Planning /managing finished goods, WIPs, launch, samples, bulk, & components based on the forecast demando Managing end-to-end productiono Manage all 3PL logistics including domestic and international shipments this includes palletization, FIFO/LIFO, custom invoice etc.o Implements and maintains inventory strategies for production by regular review and optimization of supply planning (Ex. Reorders, safety stock, MOQ)o Managing all gratis/sampling programs for affiliates: Sephora US, CAN, Cult, etc.o Optimizing the balance of inventory across the supply chain network in line with target customer service levels, inventory, shelf life, and safety stock levelso Handle all EDI, international & domestic order entrieso Review all EDI orders: Check for order accuracy/SRP variance/forecast variance o Oversee both Drunk Elephant DC Warehouse(s), management, and communicationo Sending out gross sales report to upper management o Review & Approve Monthly Warehouse Invoiceso Integrated Drunk Elephant operations into Shiseido S&OP

• Reconcile through Quickbooks and identify discrepancies• Allocate transactions to the correct entity• Create and updating expense reports• Process reimbursement forms• Prepare bank deposits and depositing checks• Start and cancel utilities• Data input and preparing forms in support of the management or the departments.• Corresponding with vendors regarding invoices• Resolve outstanding invoice issues• Maintaining the CEO's calendar and scheduling meetings.• Coordinate and arrange travel and accommodations for the CEO.• Directs incoming calls, welcomes visitors, and answers routine questions.• Sort and distribute incoming mail and prepares outgoing mail.• Assist with administrative duties that include copying, scanning, and filing.• Assist with Employee onboarding and setup • Performs other duties as assigned.

• Built and retained customer relationships by fulfilling their demands and orders• Responsible for managing 100+ national and non-national corporate accounts that were assigned to me• Constantly updated and followed up with our clients to promote client retention efforts• Received orders from corporate and then reached out to the store and troubleshot the system• After troubleshooting with the store's representative and detecting the system issue, I would coordinate and schedule with a technician to repair the system• Handled technician service paperwork and made sure everything was documented correctly to ensure the accuracy of the invoice• Provided the best possible customer service to professionally service my client's' accounts

• Assisted in the accounting department by processing credits, billing invoices, filing invoices, end of the month paperwork, and reassessing and changing costs.• Creating purchase orders & managing the open order report• Created quotes and verified deliveries• Reviewed gross profit percentage on orders• Answered the phone throughout the day to efficiently address customer concerns• Managed all the office e-commerce orders in our two locations• Contacting vendors on the availability of a product, cost, transactions, open orders etc.• Assisted and corresponded with clients through emails, phone calls and in-person

• Managed the sales floor• Trained the new employees and discussed sale goals to ensure quality customer service in order to promotesales revenue• Handled the store's operations, including addressing customers' issues and maintain a positive shoppingexperience for all patrons• Tracked KPI's• Developed and discussed innovative ideas that could increase profit margin• Maintained inventory by transferring shipments and ordering shipments as needed• Possessed strong knowledge of all the products and the latest market trends• Corresponded with the buyers on what is selling and generated sales reports to management staff• Managed the store's operational paperwork daily and completed all necessary documentation to send to corporate