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Chelsea B. Email & Phone Number
Member Experience Manager
at
Kindred
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Member Experience Manager
Location
Enfield, Connecticut, United States
Company size
Who is Chelsea B.? Overview
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Quick answer
Chelsea B. is listed as Member Experience Manager at Kindred, a company with 1202 employees, based in Enfield, Connecticut, United States. AeroLeads shows a matched LinkedIn profile for Chelsea B..
Chelsea B. previously worked as Business Operations, Operational Excellence at Opendoor and Business Operations Manager, Sales and Support at Opendoor. Chelsea B. holds Bachelor Of Arts (Ba), English Literature (British And Commonwealth) from Arizona State University.
Company email context
Email format at Kindred
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Kindred
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Profile bio
About Chelsea B.
At Opendoor, my tenure is characterized by a steadfast commitment to harnessing strategic analysis for operational excellence. The team's mission to facilitate freedom of movement is a driving force behind my efforts to innovate customer service through AI and advanced system integration. My recent focus has been on enhancing support team efficiency by training an AI chatbot and leading the integration of key systems such as NICE, Gong, and Qualtrics.Previously, as a Business Operations Manager in Sales and Support, I led transformative initiatives including the migration of teams to a centralized knowledge base and the onboarding of over multiple BPO partners. Our organization thrived under the Learning Management System I spearheaded, which provided consistent training and elevated the capabilities of our support teams. This suite of experience underscores my dedication to continuous improvement and my role in maintaining our reputation for exceptional customer support.
Current workplace
Chelsea B.'s current company
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Kindred
8 roles
Chelsea B. work experience
A career timeline built from the work history available for this profile.
Business Operations, Operational Excellence
CurrentProficiently analyze and review metrics to formulate strategic recommendations for our support team. Participated in collaborative efforts with product and growth teams to train an AI chatbot, enhancing customer service efficiency. I currently act as the systems lead for NICE, Gong, and Qualtrics, ensuring seamless integration and optimal utilization..
Jan 2024 - Present
Business Operations Manager, Sales And Support
Results-oriented Operations Manager adept at driving transformative initiatives. Led seamless migration of five teams to a centralized knowledge base and successfully onboarded multiple BPO partners. Pioneered the development and rollout of impactful Learning Management System (LMS) modules, ensuring consistent training. Proficient in optimizing workflows.
May 2023 - Jan 2024
Training Manager, Sales Enablement
Experienced Training Manager in Sales Enablement with a focus on developing and maintaining training programs for three departments. I handled new hire onboarding, document management, creation of training materials, and facilitated sessions. Notably, I played a key role in onboarding two teams into a centralized knowledge base. Skilled in driving success.
Nov 2022 - May 2023
Associate Manager, Customer Experience
- Opendoor is on a mission to empower everyone with the freedom to move. Our Customer Experience Advocate team plays a vital role in supporting that mission by assisting thousands of customers in their home buying and.
- Responsible for hiring, training, and leading a rapidly growing team of Experience Advocates
- Manage daily SLAs while looking for ways to optimize processes and daily operations
- Provide weekly coaching to support individual growth and team development
- Collaborate cross-functionally with our operations team to build better processes, tools, and metrics
- Responsible for overseeing our team's adoption of standardized processes and tooling
May 2021 - Nov 2022
Consumer Experience Partner
Jan 2020 - May 2021
Disability Income / Long Term Care Internal Wholesaler
As an Internal Wholesaler, I am responsible for territory management, sales development, while continuing to push for greater results and growth in sales through cross-sell opportunities, new agent seminars, and training support for MassMutual career agents and external agents/brokers.I provide both pre and post-sale product support to clients (e.g..
Mar 2015 - Jan 2020
Blue Chip Service Specialist
Maintain the highest quality of customer service with our agents and clients. Continually improve my knowledge around annuities and standard work practice. Actively handle high stress situations with a calm and collected head. Obtainment of FINRA series 6 license.
Aug 2013 - Mar 2015
Team & coworkers
Colleagues at Kindred
Other employees you can reach at opendoor.com. View company contacts for 1202 employees →
SK
Sravan Kumar Manchiraju
Colleague at Kindred
Hyderabad, Telangana, India, India
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DM
Diamond Mason
Colleague at Kindred
Greater Phoenix Area, United States
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CE
Cole Eastwood
Colleague at Kindred
Los Angeles, California, United States, United States
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AS
Annah S
Colleague at Kindred
Chennai, Tamil Nadu, India, India
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SV
Shana Villanueva
Colleague at Kindred
San Francisco Bay Area, United States, United States
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SM
Stephanie Meyer
Colleague at Kindred
Tempe, Arizona, United States, United States
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EO
Eric Ovalle
Colleague at Kindred
Lebanon, Tennessee, United States, United States
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SC
Sean Chambers
Colleague at Kindred
Hoschton, Georgia, United States, United States
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OP
Ollie Perry
Colleague at Kindred
Houston, Texas, United States, United States
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NS
Nikolai Sinkov
Colleague at Kindred
Colleyville, Texas, United States, United States
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Sravan Kumar Manchiraju
Colleague at Kindred
Hyderabad, Telangana, India, India
View →
DM
Diamond Mason
Colleague at Kindred
Greater Phoenix Area, United States
View →
CE
Cole Eastwood
Colleague at Kindred
Los Angeles, California, United States, United States
View →
AS
Annah S
Colleague at Kindred
Chennai, Tamil Nadu, India, India
View →
SV
Shana Villanueva
Colleague at Kindred
San Francisco Bay Area, United States, United States
View →
SM
Stephanie Meyer
Colleague at Kindred
Tempe, Arizona, United States, United States
View →
EO
Eric Ovalle
Colleague at Kindred
Lebanon, Tennessee, United States, United States
View →
SC
Sean Chambers
Colleague at Kindred
Hoschton, Georgia, United States, United States
View →
OP
Ollie Perry
Colleague at Kindred
Houston, Texas, United States, United States
View →
NS
Nikolai Sinkov
Colleague at Kindred
Colleyville, Texas, United States, United States
View →
2 education records
Chelsea B. education
Bachelor Of Arts (Ba), English Literature (British And Commonwealth)
Minor, Communications
FAQ
Frequently asked questions about Chelsea B.
Quick answers generated from the profile data available on this page.
What company does Chelsea B. work for?
Chelsea B. works for Kindred.
What is Chelsea B.'s role at Kindred?
Chelsea B. is listed as Member Experience Manager at Kindred.
Where is Chelsea B. based?
Chelsea B. is based in Enfield, Connecticut, United States while working with Kindred.
What companies has Chelsea B. worked for?
Chelsea B. has worked for Kindred, Opendoor, and Massmutual.
Who are Chelsea B.'s colleagues at Kindred?
Chelsea B.'s colleagues at Kindred include Sravan Kumar Manchiraju, Diamond Mason, Cole Eastwood, Annah S, and Shana Villanueva.
How can I contact Chelsea B.?
You can use AeroLeads to view verified contact signals for Chelsea B. at Kindred, including work email, phone, and LinkedIn data when available.
What schools did Chelsea B. attend?
Chelsea B. holds Bachelor Of Arts (Ba), English Literature (British And Commonwealth) from Arizona State University.
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