Chelsea Patterson Email and Phone Number

• Selected to serve on UCI's Customer Experience (CX) Advisory Board––met quarterly to discuss customer experience content and curriculum • Leveraging the greatest minds in the business, the CX Advisory Board contributes unique viewpoints beneficial to UCI's CX Program• Provide mentorship to students in the program to develop customer experience experts within the industry • Served UCI's faculty and program managers to deliver relevant offerings and strengthen the fundamental mission of Customer Experience

• Managed sales operations for an EdTech company with provides technology training programs for 30+ universities across the US, UK, and Israel• Led a team of 35+ associate directors and sales advisors to drive sales execution of programs––achieving $31M+ annual revenue (2021)• Oversaw departmental retention rates, sales strategy, conversion rates while leveraging centralized resources and SOPs to increase revenue• Built cross functional collaborations with Finance, Accounting, University Partnerships, Marketing, Operations, Training and Academic Affairs teams to enhance and optimize the overall customer experience––resulting in increased NPS scores • Led the company in improving quota attainment and conversion rates over a 12-month span, across programs representing top tier University partnerships such as California State University Long Beach, San Diego State University, Pepperdine University, and CU Boulder • Expanded the sales team from 40 to 250+, providing analytical coaching and mentorship to drive maximized productivity • Oversaw a team of Salesforce engineers––supporting through company-wide initiative prioritization, sales enablement tooling, and vendor relations• Owned tech stack relationships with DocuSign, Five9, and Salesforce––ensuring streamlined deployments for the sales department • Improved sales conversion rates from 2% - 10% over an 10 month period and increased enrollments per Advisor from 3 to 15+ per month• Developed staffing models, operating plans, and interdepartmental SLAs––enabling consistent and predictable performance

Oversees high performing global work force of 30+, including 3+ Associate Directors, 5+ Admissions managers and 25+ person sales team. Supporting $24+ million in annual revenue. Successfully leading the company in percentage to goal and conversion rates over a 12 month period in enrollment across programs representing top tier institutions such as California State University Long Beach, San Diego State University, Pepperdine University, University of Las Vegas Nevada, Colorado State University Boulder, University of Wisconsin, Kansas State University and the University of Michigan. Oversees multi-campus strategic planning and sales teams. Successfully managing departments retention rates, sales strategy, conversion rates, leveraging centralized resources and SOP's for increased efficiency.Improved Team Conversion rates from 2% average to over 10% over an 10 month period. Increase average enrollments per Advisor from 3 per month, to 16+ per month.Hired and trained a national admissions team from the ground up. Built a dynamic, low turnover culture. Trained on relationship-based sales strategies, interview skills and strategic CRM utilization.

Led Admissions Team in the launch of two new Cyber Security ProgramsLed team of 10+ highly engaged and successful national sales Advisors.Exceeded enrollment projections by 200% and led admissions team to hit budget goals. Received the "20 Club" award my first full month on the floor.Exceeded daily, weekly and monthly activity expectations. Served as resource and service level expert.

• Spearheaded enrollment programs for 500+ students annually entering bachelors, masters, and Ph. D programs at Colorado State University• Led on-boarding and training of new employees in the areas of customer service, retention, CRM, database management and sales conversions • Facilitated one-on-one meetings and coaching sessions with peers relevant to the areas of call flow, closing, and database management

• Led a team of 5+ Enroll Advisors to ensure optimal sales execution––achieving 145% – 150% of department averages, year-over-year• Ranked as “Role Model” during annual performance reviews––generating top 5 performance and metrics among 75+ advisors • Developed standard operating procedures for Ground Campus enrollment in the Single Course department––increase revenue by $15K+ monthly• Maintained monthly retention and recommendation records––increasing department profitability and student success• Inspired, planned and implemented a department marketing campaign titled “Operation Options” –– increasing the number of prospective students