• Detailed review and completion of over 10,000 work orders resulting in a recovery of $2.2 million. • Ensure all maintenance, installation and equipment sale billings are accurate and timely.• Answer, manage and prioritize incoming calls and emergencies.• Document, report and update equipment moves after installations, removals and sales• Research and provide detailed supporting information to Customers, Sales, Engineering and Credit departments concerning CES activity. • Ensure accurate and timely payment of invoices through the various accounting systems.

• Procure parts in support of Plant Operations, Regional Supply, Commercial Development and Engineering, and Customer Engineering Services on a national and international basis.• Support end user by bidding out products and services.• Coordinate orders with freight forwarders to ensure their delivery in a timely and cost-effective manner. • Communicate lead time or significant price changes to the end user.• Aid in the resolution of miss-shipments or quality issues on orders.• Involved in several ordering pilot programs which were implemented as new processes.• Designed and trained Linde's Customer Engineering Service Technicians on how to order and document their parts within the Maximo system.