+ Spearheading quality assurance and product development efforts, I help shape the future of our product within the dynamic TV streaming landscape.+ Expertly collaborating with cross-functional teams to ensure the seamless delivery of high-quality, market-leading solutions.+ Demonstrating a results-driven approach, I boast a proven track record of successful product launches, overseeing over 100 launches + Committed to meeting and exceeding audience expectations in the ever-evolving TV streaming landscape.+ Entrusted with the responsibility of maintaining a high-quality product and ensuring top-notch video performance+ Implementing robust quality assurance measures to guarantee an exceptional user experience.+ Leading initiatives at the forefront of innovation to enhance our product's competitiveness.+ Positioning Frndly TV as a leader in the industry through continuous improvement and strategic advancements.

+ Led collaborative efforts with business leaders and our engineering team to craft bespoke software, elevating the Frndly TV user experience.+ Assisted in defining the product roadmap by collaborating with product management counterparts, leaders, and the QA team to anticipate upcoming capabilities and enhance the customer experience.+ Worked closely with the product management team to identify and propel new capabilities, ensuring alignment with strategic objectives.+ Authored comprehensive requirements, prioritized backlogs, and collaborated closely with engineering teams to deliver and test high-quality software.+ Applied a hybrid waterfall and agile approach, fostering seamless communication and cooperation among cross-functional teams.+ Developed and managed project plans, implementing key stakeholder engagement strategies for all initiatives.+ Cultivated relationships with key business partners and brand stakeholders, adeptly articulating product needs to diverse audiences and cross-functional partners.+ Developed an in-depth understanding of industry trends and standards, driving continuous improvement through process enhancements, tools, and methodologies.+ Identified, measured, and interpreted results to validate product strategy, offering research, analysis, and support for strategic opportunity identification and resolution.

+ Collaborated with business department stakeholders and the customer experience team to document comprehensive, cross-platform business requirements and product features.+ Planned software deployments and ensured readiness across customer experience, software testing, and IT development teams.+ Worked closely with Senior Leadership to formulate and implement a robust product management strategy for Frndly TV, incorporating industry best practices.+ Documented and maintained baseline functionalities of our systems, addressing deficiencies, creating solutions, and overseeing successful implementations.

+ Orchestrated and executed diverse projects, aligning strategic objectives with operational efficiency for clients.+ Championed the integration of diversity, equity, and inclusion (DEI) principles into project management methodologies, fostering an inclusive and equitable workplace culture.+ Oversaw projects to help advise client leadership on DEI best practices, providing tailored solutions to enhance organizational diversity and foster an inclusive environment.+ Facilitated project planning, ensuring a DEI lens in all aspects, from team composition to project execution strategies.+ Spearheaded the development and implementation of DEI-focused initiatives, driving positive change within client organizations.+ Collaborated with cross-functional teams to ensure DEI considerations were embedded in project deliverables and outcomes.

+ Created and managed project plans for a diverse set of projects across the franchise portfolio.+ Developed operational projects, programs, and processes collaboratively with Marketing, Sales, Technology, and other departments to support the execution of new strategies and services for the Wellbiz family of Brands.+ Formulated implementation and testing strategies to ensure quality, prioritization, and operational feasibility before rollout.+ Collected project feedback and information, identifying areas for improvement and optimizing overall performance.+ Ensured programs were designed with effective sustainment strategies, integrating seamlessly with existing tools and processes.+ Presented implementation strategies and recommendations to the team and leadership, considering the franchisee, studio staff, customer, and overall business impact.+ Provided consultation to teams, program owners, or project owners on test or implementation issues, adhering to applicable operational standards.

+ Orchestrated the execution of operational priorities to ensure the ongoing success of programs within our franchise organization.+ Led the implementation of operational tactics, managing franchisee communications, and providing vital support for strategic business priorities and our Franchise Business Managers.+ Specialized in process development and improvement, crafting and executing project plans with detailed timelines, budget information, and essential insights across the project lifecycle.+ Managed the planning and execution of the annual Owners Conference, a significant event with over 500 attendees. Conducted Franchise Advisory Board meetings and contributed to the development of operational training platforms for franchisees.+ Supervised our operations associate and supported regional Franchise Business Managers by compiling necessary documents and facilitating follow-ups for studio visits and franchisee meetings.+ Developed and delivered presentations for weekly meetings, franchisee webinars, and board meetings.

+ Reviewed revenue data to extract valuable insights, contributing to the enhancement of yield optimization within the company's revenue cycle.+ Successfully interfaced with insurance companies, recovering $2 million+ in previously unpaid revenue.+ Maximized revenue by identifying and addressing issues related to accounting, business procedures, and finances.+ Led business process design and re-engineering projects, focusing on continual improvement within revenue operations.+ Coordinated cross-functional projects, generating effective solutions to enhance overall efficiency and revenue performance.

+ Spearheaded the creation of Service Design Blueprints, providing a comprehensive visual representation of user experiences.+ Conducted in-depth User Interviews to glean valuable insights into user needs and preferences.+ Executed User Testing initiatives to validate design concepts and improve overall user satisfaction.+ Facilitated both Remote Moderated and Unmoderated Testing sessions to gather user feedback and refine digital experiences.+ Delivered User Story Maps to communicate user journeys and enhance the overall understanding of user experiences.+ Generated detailed User Personas to inform design decisions and ensure a user-centered approach.

+ Developed and piloted the OnDeck Rotational Leadership Development Program, an accelerated business-focused and leadership development initiative.+ Crafted the program to provide diversified experience, cultivating deep and well-rounded knowledge for participants within the growing alternative lending industry.+ Led participants through a series of high-level roles, offering immersive exposure to executive team mentorship, strategic projects, and exclusive networking opportunities.+ Oversaw the design and implementation of the program, aiming to develop OnDeck's next generation of leaders.+ Provided participants with hands-on experience in various business units and core functions, including Sales (Outbound and Renewals), Operations (Credit Analysis, Business Intelligence, Sales Support, and Project Management), Product, and People Operations.

+ Managed the OnDeck Denver office, ensuring efficient operations and functionality during a period of rapid company growth.+ Maintained vendor relationships and collaborated closely with recruiters and job candidates to support the organization's expansion.+ Promoted company values of openness, ingenuity, impact, and passion through the planning and execution of all company events and special happy hours.+ Focused on fostering a sense of community within the office through earnest, sincere, and thoughtful problem-solving and communication.+ Oversaw an annual budget exceeding $300,000, managing financial resources effectively.+ Directed the expansion of a temporary space for 70 people, ensuring a seamless and accommodating work environment.

+ Created and evaluated alternative methods and processes for delivering company-paid or reimbursed mobile devices and related services to employees, embracing new technologies to enhance satisfaction and productivity while focusing on cost savings.+ Achieved over half a million dollars in cost savings by identifying and eliminating redundancies and implementing a White Glove mobility solution.

+ Assisted in drafting the International Communiqué Newsletter, contributing to effective communication within the global MBA community.+ Collaborated with the Office of Communication and Marketing on website development and other promotional materials, aligning efforts with MBA program objectives.+ Maintained list serves and engaged in regular communication with both students and alumni to foster a connected and supportive community.+ Conducted database management for the IMBA and international alumni, ensuring accurate and up-to-date information.+ Attended committee meetings and provided comprehensive note-taking support when required.+ Conducted research and formulated a benchmarking process for the IMBA, contributing to ongoing program enhancement.+ Assisted with various special projects to support the growth and development of the IMBA program.

+ Conducted research on current events in the microfinance sector and presented findings to Executive Management through Executive Presentations.+ Researched and analyzed relevant financial performance ratios commonly monitored by microfinance institutions.+ Calculated and updated financial ratios for Friendship Bridge, establishing a systematic tracking mechanism for ongoing monitoring.

+ Assisted with development duties, including grant writing, donation solicitation, event planning, program evaluation, and logistics.+ Drafted and distributed newsletters and reports to communicate the foundation's mission and impact effectively.+ Provided crucial support to the CEO in various capacities.+ Instructed a social entrepreneurship class focused on suicide prevention for local high school students.

+ Orchestrated the planning and execution of multiple high-profile events, showcasing meticulous attention to detail and precision.+ Coordinated meetings and events of distinction, providing executive support that aligned seamlessly with the Institute's prestigious standards.+ Played a key role in program management for the Henry Crown Fellowship, contributing to the success and impact of this renowned philanthropic initiative.

+ Specialized in content management with a focus on sustainability, contributing to the creation of impactful communications material for WRI's website and esteemed program partners.