Chelsea Taylor Email & Phone Number

Denver, Co, Us

+ Spearheading quality assurance and product development efforts, I help shape the future of our product within the dynamic TV streaming landscape.+ Expertly collaborating with cross-functional teams to ensure the seamless delivery of high-quality, market-leading solutions.+ Demonstrating a results-driven approach, I boast a proven track record of successful product launches, overseeing over 100 launches + Committed to meeting and exceeding audience expectations in the ever-evolving TV streaming landscape.+ Entrusted with the responsibility of maintaining a high-quality product and ensuring top-notch video performance+ Implementing robust quality assurance measures to guarantee an exceptional user experience.+ Leading initiatives at the forefront of innovation to enhance our product's competitiveness.+ Positioning Frndly TV as a leader in the industry through continuous improvement and strategic advancements.

Denver, Co, Us

+ Led collaborative efforts with business leaders and our engineering team to craft bespoke software, elevating the Frndly TV user experience.+ Assisted in defining the product roadmap by collaborating with product management counterparts, leaders, and the QA team to anticipate upcoming capabilities and enhance the customer experience.+ Worked closely with the product management team to identify and propel new capabilities, ensuring alignment with strategic objectives.+ Authored comprehensive requirements, prioritized backlogs, and collaborated closely with engineering teams to deliver and test high-quality software.+ Applied a hybrid waterfall and agile approach, fostering seamless communication and cooperation among cross-functional teams.+ Developed and managed project plans, implementing key stakeholder engagement strategies for all initiatives.+ Cultivated relationships with key business partners and brand stakeholders, adeptly articulating product needs to diverse audiences and cross-functional partners.+ Developed an in-depth understanding of industry trends and standards, driving continuous improvement through process enhancements, tools, and methodologies.+ Identified, measured, and interpreted results to validate product strategy, offering research, analysis, and support for strategic opportunity identification and resolution.

Denver, Co, Us

Denver, Co, Us

+ Collaborated with business department stakeholders and the customer experience team to document comprehensive, cross-platform business requirements and product features.+ Planned software deployments and ensured readiness across customer experience, software testing, and IT development teams.+ Worked closely with Senior Leadership to formulate and implement a robust product management strategy for Frndly TV, incorporating industry best practices.+ Documented and maintained baseline functionalities of our systems, addressing deficiencies, creating solutions, and overseeing successful implementations.

+ Orchestrated and executed diverse projects, aligning strategic objectives with operational efficiency for clients.+ Championed the integration of diversity, equity, and inclusion (DEI) principles into project management methodologies, fostering an inclusive and equitable workplace culture.+ Oversaw projects to help advise client leadership on DEI best practices, providing tailored solutions to enhance organizational diversity and foster an inclusive environment.+ Facilitated project planning, ensuring a DEI lens in all aspects, from team composition to project execution strategies.+ Spearheaded the development and implementation of DEI-focused initiatives, driving positive change within client organizations.+ Collaborated with cross-functional teams to ensure DEI considerations were embedded in project deliverables and outcomes.

Denver, Colorado, Us

+ Created and managed project plans for a diverse set of projects across the franchise portfolio.+ Developed operational projects, programs, and processes collaboratively with Marketing, Sales, Technology, and other departments to support the execution of new strategies and services for the Wellbiz family of Brands.+ Formulated implementation and testing strategies to ensure quality, prioritization, and operational feasibility before rollout.+ Collected project feedback and information, identifying areas for improvement and optimizing overall performance.+ Ensured programs were designed with effective sustainment strategies, integrating seamlessly with existing tools and processes.+ Presented implementation strategies and recommendations to the team and leadership, considering the franchisee, studio staff, customer, and overall business impact.+ Provided consultation to teams, program owners, or project owners on test or implementation issues, adhering to applicable operational standards.

Irvine, California, Us

+ Orchestrated the execution of operational priorities to ensure the ongoing success of programs within our franchise organization.+ Led the implementation of operational tactics, managing franchisee communications, and providing vital support for strategic business priorities and our Franchise Business Managers.+ Specialized in process development and improvement, crafting and executing project plans with detailed timelines, budget information, and essential insights across the project lifecycle.+ Managed the planning and execution of the annual Owners Conference, a significant event with over 500 attendees. Conducted Franchise Advisory Board meetings and contributed to the development of operational training platforms for franchisees.+ Supervised our operations associate and supported regional Franchise Business Managers by compiling necessary documents and facilitating follow-ups for studio visits and franchisee meetings.+ Developed and delivered presentations for weekly meetings, franchisee webinars, and board meetings.

Denver, Co, Us

+ Reviewed revenue data to extract valuable insights, contributing to the enhancement of yield optimization within the company's revenue cycle.+ Successfully interfaced with insurance companies, recovering $2 million+ in previously unpaid revenue.+ Maximized revenue by identifying and addressing issues related to accounting, business procedures, and finances.+ Led business process design and re-engineering projects, focusing on continual improvement within revenue operations.+ Coordinated cross-functional projects, generating effective solutions to enhance overall efficiency and revenue performance.

Chicago, Illinois, Us

+ Spearheaded the creation of Service Design Blueprints, providing a comprehensive visual representation of user experiences.+ Conducted in-depth User Interviews to glean valuable insights into user needs and preferences.+ Executed User Testing initiatives to validate design concepts and improve overall user satisfaction.+ Facilitated both Remote Moderated and Unmoderated Testing sessions to gather user feedback and refine digital experiences.+ Delivered User Story Maps to communicate user journeys and enhance the overall understanding of user experiences.+ Generated detailed User Personas to inform design decisions and ensure a user-centered approach.

Chicago, Illinois, Us

+ Developed and piloted the OnDeck Rotational Leadership Development Program, an accelerated business-focused and leadership development initiative.+ Crafted the program to provide diversified experience, cultivating deep and well-rounded knowledge for participants within the growing alternative lending industry.+ Led participants through a series of high-level roles, offering immersive exposure to executive team mentorship, strategic projects, and exclusive networking opportunities.+ Oversaw the design and implementation of the program, aiming to develop OnDeck's next generation of leaders.+ Provided participants with hands-on experience in various business units and core functions, including Sales (Outbound and Renewals), Operations (Credit Analysis, Business Intelligence, Sales Support, and Project Management), Product, and People Operations.

Chicago, Illinois, Us

+ Managed the OnDeck Denver office, ensuring efficient operations and functionality during a period of rapid company growth.+ Maintained vendor relationships and collaborated closely with recruiters and job candidates to support the organization's expansion.+ Promoted company values of openness, ingenuity, impact, and passion through the planning and execution of all company events and special happy hours.+ Focused on fostering a sense of community within the office through earnest, sincere, and thoughtful problem-solving and communication.+ Oversaw an annual budget exceeding $300,000, managing financial resources effectively.+ Directed the expansion of a temporary space for 70 people, ensuring a seamless and accommodating work environment.

San Francisco, Ca, Us

+ Created and evaluated alternative methods and processes for delivering company-paid or reimbursed mobile devices and related services to employees, embracing new technologies to enhance satisfaction and productivity while focusing on cost savings.+ Achieved over half a million dollars in cost savings by identifying and eliminating redundancies and implementing a White Glove mobility solution.

Denver, Colorado, Us

+ Assisted in drafting the International Communiqué Newsletter, contributing to effective communication within the global MBA community.+ Collaborated with the Office of Communication and Marketing on website development and other promotional materials, aligning efforts with MBA program objectives.+ Maintained list serves and engaged in regular communication with both students and alumni to foster a connected and supportive community.+ Conducted database management for the IMBA and international alumni, ensuring accurate and up-to-date information.+ Attended committee meetings and provided comprehensive note-taking support when required.+ Conducted research and formulated a benchmarking process for the IMBA, contributing to ongoing program enhancement.+ Assisted with various special projects to support the growth and development of the IMBA program.

Lakewood, Co, Us

+ Conducted research on current events in the microfinance sector and presented findings to Executive Management through Executive Presentations.+ Researched and analyzed relevant financial performance ratios commonly monitored by microfinance institutions.+ Calculated and updated financial ratios for Friendship Bridge, establishing a systematic tracking mechanism for ongoing monitoring.

+ Assisted with development duties, including grant writing, donation solicitation, event planning, program evaluation, and logistics.+ Drafted and distributed newsletters and reports to communicate the foundation's mission and impact effectively.+ Provided crucial support to the CEO in various capacities.+ Instructed a social entrepreneurship class focused on suicide prevention for local high school students.

Washington, District Of Columbia, Us

+ Orchestrated the planning and execution of multiple high-profile events, showcasing meticulous attention to detail and precision.+ Coordinated meetings and events of distinction, providing executive support that aligned seamlessly with the Institute's prestigious standards.+ Played a key role in program management for the Henry Crown Fellowship, contributing to the success and impact of this renowned philanthropic initiative.

Washington, Dc, Us

+ Specialized in content management with a focus on sustainability, contributing to the creation of impactful communications material for WRI's website and esteemed program partners.

International Mba, Concentration In International Development And Finance

Certificate In Business And Community Sustainability Management, Sustainability Studies

Bachelor Of Arts, Anthropology And Spanish

Participant, Peacebuilding And Development Institute

Study Abroad, Anthropology Of Islam

International Exchange Student, Spanish

High School Diploma, High School/Secondary Diploma Programs

Gulf Exhange Program Participant