Chelsea Daigle Email & Phone Number

Remote

Lafayette, Louisiana Area

* Assist small business owners with their social media and business needs on a freelance basis.* Perform duties such as freelance writing, blogging, virtual assistant work, data entry, transcription, social media marketing and management, photography, strategizing, e-mail communication, pitching clients, customer service, writing product reviews, ad copy writing, ghost writing, advertising, website management, content creation, SEO (search engine optimization) and affiliate marketing.* Advanced in utilizing Slack, Discord, Telegram, and Microsoft Teams platforms for communication with different clients.* Utilize Canva to create marketing images, videos and eBooks for clients and manage multiple websites, blogs and e-commerce businesses using tools such as WordPress, Squarespace, Etsy, Wix, Big Cartel, and Shopify.

Oversaw customer service and social media engagement via an online ticket system (Gorgias), ensuring a seamless customer experience.Utilized tools like Slack, Google Meet, Trello, and Monday.com for effective team communication and project management.Executed competitive social media strategies and managed influencer and affiliate marketing initiatives.Led marketing projects and campaigns, aligning content with strategic objectives.Maintained an editorial calendar and tracked, analyzed, and reported on the impact of marketing activities.Crafted ad, socials, website, and email copy and optimized SEO rankings through meta descriptions.

* Graduate of the STAR Academy, a 4-week intensive full-cycle technical recruiting training academy on methods to hire candidates to fill technology positions for various companies.* Consistently exceeded KPIs set for me by leadership on a weekly basis* Mentored teammates through processes and procedures which led to mentees becoming top performers on the team.* Sourced EMEA software engineer candidates by utilizing Boolean search criteria, LinkedIn Recruiter, and an applicant tracking system.* Sourced and screened DEI candidates’ applications, LinkedIn profiles and resumes* Developed recruiting strategies to identify qualified candidates and build a network.* Facilitated the scheduling of technical phone screens using Salesforce’s scheduling tool

Remote

* Answered calls about P-EBT assistance for students and families in the Washington state area.* Created case reviews and determined P-EBT eligibility for students and children ages 6 and under.* Remained knowledgeable on constant changes to the P-EBT program and served as a helpful resource to all co-workers who needed assistance on their calls as needed and.* Spearheaded a customer service committee to coach over 60 agents on empathy, gathering information, professionalism, tone and more and contributed to the weekly newsletter for employees on my project

Louisiana, United States

* Built a six-figure business & a strong social media following of over 50,000 in less than two months for said business, which is still rapidly growing today. Currently sitting at over 175K followers on TikTok and over 105K on Instagram.* Created multiple revenue streams for the company via shop, affiliate marketing, AdSense, sponsored brand deals and more.* Planned and supervised all daily operations of the company.* Recruited, interviewed, hired, and trained all staff working to establish key internal functions and outline scope of positions of the company.* Edited and approved all products before their releases to prevent marketing errors.* Spearheaded social media management and content creation to develop marketing strategies to facilitate business expansion.

Work From Home

* Answered customer calls and chats while exceeding weekly goals set for employees by promptly avoiding on-hold wait times.* Provided solutions, personalized answers and friendly customer service with a smile.* Ensured accuracy of refunds issued to customers by researching order information and verifying product specifications, whether order was not received, received with damage, etc.* Communicated with drivers that needed assistance finding delivery locations or contacting customers and businesses to ensure packages were delivered accurately in a timely fashion.* Awarded spotlight for maintaining 100% quality assurance 3+ months, consecutively.* Recognized for best Average Handle Time (call and chat) 6 months running.

Lafayette, Louisiana Area

* Greeted incoming visitors and answered phone calls professionally. Provided friendly, knowledgeable assistance and exceptional retail sales and customer support.* Processed insurance claims through companies such as Apple and Asurion for all devices that were covered under warranty.* Managed social media management including blogging, content creation and posting on all social media accounts.* Created job postings, addressed candidate inquiries and requests during the pre-employment process, and performed onboarding for all new staff.

Lafayette, Louisiana Area

* Scheduled appointments for all employees and clients, taking into account scheduling conflicts for all parties involved.* Recruited, interviewed, and hired all new staff members, posted all positions in applicant tracking system as well as on outside job boards such as Indeed and LinkedIn.* Onboarded and trained all new employees including new-hire paperwork and orientation, as well as provided ongoing training for all existing employees.* Facilitated social media management and graphic design for website, email newsletters, and all social media platforms.

Remote

* Created a support channel for colleagues to decompress that resulted in recognizing market trends faster.* Provided technical support through Zendesk to customers and drivers, updated customer orders once placed through the app, negotiated refunds between customers and restaurants, and froze customer accounts for fraudulent activity.* Coordinated with restaurants for planned and unexpected closures, menu updates, and delivery map location additions and/or changes.* Utilized Slack and Skype to communicate across departments to verify capacity for driver supplies, regional closures due to weather, and system outages.

Lafayette, Louisiana, United States

* Conducted store meetings as well as district meetings over the phone between multiple stores throughout the state.* Scheduled, coordinated, and conducted phone interviews, onsite interviews, and candidate feedback sessions.* Recruited top sales talent for positions in store, performed new hire orientation and onboarding, and provided ongoing verbal and written communication to candidates and regional and district managers overseeing the hiring process.* Managed all social media accounts for the store including Instagram, Facebook, and Snapchat.

Creative Writing: Screenwriting W/ A Minor In Social Media Marketing, Creative Writing: Screenwriting W/ A Minor In Social Media Marketing

Education record