Chelsea Dohman Email & Phone Number

Champaign, IL

• Conduct client meetings and oversee all customer relations and transactions
• Coordinate weekly employee schedules to ensure proper setup and teardown
• Keep constant communication with vendors and clients for the most up-to-date information
• Assist clients with questions and concerns to ensure client satisfaction
• Increase visibility and interest through social media and blog posts
• Acquire and assist with all final details before the event including: final count, itinerary, reception planner and special requests

Champaign, IL

• Recommend merchandise based on customer requests to find hidden needs
• Apply product to clients in order to build rapport
• Develop positive customer relationships through friendly greetings and excellent service
• Assist customers with questions, problems and complaints in person and via telephone to ensure client satisfaction
• Work in synergy with the Operations Lead to accomplish all operational tasks including: transfers, damages, processing shipment, receipt and merchandise updates

Champaign, IL

• Planned and implemented a DIA hosted Brunch for Mom's Weekend
• Upgraded the Memorial Stadium Premium Seating mailing list with prospective clients
• Served as a secondary Events Coordinator by organizing meetings with clients, creating and revising room lay-outs and overseeing all events taking place
• Executed Marketing Initiatives for Memorial Stadium Events to include: website, internet advertising and pamphlets

Champaign, IL

• Offered immediate assistance to guests checking in and out of the hotel
• Improved upon the web page and menu book for the ease of use for guests
• Assisted staff in following areas: restaurant, housekeeping, front desk, and sales office
• Conducted client meetings in order to understand event needs and provide excellent service
• Gained on the job experience assisting the hotel event planner with set-up and implementation of events

Urbana, IL

• Prepared and served food and beverages for the Concert in the Park
• Distributed fliers to Urbana neighborhoods proceeding the weekly concerts
• Assisted in the Youth Summer Theater play by attending practices and helping with backstage duties

Champaign, IL

• Greeted customers and determined customers' needs.
• Operated a cash register to process cash, check and credit card transactions.
• Stocked shelves and supplies and organized displays
• Replenished floor stock and processed shipments to ensure product availability for customers

Bachelor'S Degree, Applied Health Science - Recreation, Sport, And Tourism

Associate'S Degree, Liberal Arts And Sciences, General Studies