Chelsea Dohman Email & Phone Number

Champaign, Il

• Conduct client meetings and oversee all customer relations and transactions• Coordinate weekly employee schedules to ensure proper setup and teardown• Keep constant communication with vendors and clients for the most up-to-date information• Assist clients with questions and concerns to ensure client satisfaction• Increase visibility and interest through social media and blog posts• Acquire and assist with all final details before the event including: final count, itinerary, reception planner and special requests

Champaign, Il

• Recommend merchandise based on customer requests to find hidden needs• Apply product to clients in order to build rapport • Develop positive customer relationships through friendly greetings and excellent service• Assist customers with questions, problems and complaints in person and via telephone to ensure client satisfaction• Work in synergy with the Operations Lead to accomplish all operational tasks including: transfers, damages, processing shipment, receipt and merchandise updates

Champaign, Il

• Planned and implemented a DIA hosted Brunch for Mom's Weekend • Upgraded the Memorial Stadium Premium Seating mailing list with prospective clients• Served as a secondary Events Coordinator by organizing meetings with clients, creating and revising room lay-outs and overseeing all events taking place• Executed Marketing Initiatives for Memorial Stadium Events to include: website, internet advertising and pamphlets

Champaign, Il

• Offered immediate assistance to guests checking in and out of the hotel• Improved upon the web page and menu book for the ease of use for guests• Assisted staff in following areas: restaurant, housekeeping, front desk, and sales office• Conducted client meetings in order to understand event needs and provide excellent service• Gained on the job experience assisting the hotel event planner with set-up and implementation of events

Urbana, Il

• Prepared and served food and beverages for the Concert in the Park• Distributed fliers to Urbana neighborhoods proceeding the weekly concerts• Assisted in the Youth Summer Theater play by attending practices and helping with backstage duties

Champaign, Il

• Greeted customers and determined customers' needs.• Operated a cash register to process cash, check and credit card transactions.• Stocked shelves and supplies and organized displays• Replenished floor stock and processed shipments to ensure product availability for customers

Bachelor'S Degree, Applied Health Science - Recreation, Sport, And Tourism

Associate'S Degree, Liberal Arts And Sciences, General Studies