Chelsea Doppke Email & Phone Number

Directs, supports, and reviews the activities and workload of 11-18 legal specialists to guarantee the adherence to complex process requirements. Ensure the integrity of actions taken in reference consumer and mitigate company risk. Drives team’s monthly filing volume and collections to ensure company goals are met. Participating in projects and providing initiative analysis to drive the delivery of process results.• Tracks performance and quality metrics for team that are consistent with company and operational goals. Provide oversight and active involvement with the training of new hires and cross-training of current staff to guarantee that goals are met and avoid backlogs.• Daily monitoring of all automated and manual garnishment team processes in 5 states. Ensure the accurate operation of all post judgment processes, actively explore, and pursue process efficiencies without compromising accuracy.• Understand the workflow and legal requirements behind team. processes and procedures to be able to identify gaps, and shortfalls.• Autonomously design and test solutions for operational improvements to increase efficiency and maximize production.

Troy, Michigan, United States

Served as primary resource for all insurance licensing needs, issues, and questions in all fifty states for both the company and individual agents. Imposing all compliance requirements and overseeing the reporting and managing of all compliance risks related to licensure. • Evaluate existing licensing process to provide and execute recommendations for improvement. • Interact with state regulatory agencies to ensure all necessary requirements are met. • Manage database of necessary information for licensure • Providing feedback analysis through Excel spreadsheets to clients, company management, and accounting. • Manage corresponding carrier appointments for producers to conduct business.

Listening and responding to customers’ needs and complaints to resolve issues and create a positive shopping experience. • Handling customer complaints and working with them to resolve issues • Accounting for all store funds at the beginning and end of each shift • Managing and implementing weekly sales and displays • Supervising checkout associates • Maintaining the appearance of the sales floor so items are easy to locate for customers • Assist customers in locating and selecting merchandise • Complete Member sales, returns and exchanges

Serving as a resource to a team of 30 software developers, as well as two company executives • Coordinating international travel arraignments for company executives • Tracking and documenting monthly expenditures • Organizing all department meetings and providing any resources needed • Ordering and stocking office supplies

▪ Delivering prepared sales talks to persuade members to give feedback and information on past service providers ▪ Maintaining records of contacts, accounts, and orders

Bachelor'S Degree, English, Business Administration

Activities and Societies: Treasurer of Sigma Tau Delta English Honor’s Society, Interned Passages North Literary Magazine

Associate Of Arts (Aa)