Chelsea Ducsay Email & Phone Number

Pembroke Pines, Florida, United States

Supports system implementation projects, overseeing the entire lifecycle from requirements gathering to testing, training, and successful deployment.Utilizes expertise in systems analysis methodologies to identify system issues, troubleshoot problems, and implement corrective actions, minimizing downtime and maximizing system performance.Conducts thorough data analysis and utilized SQL queries to extract, manipulate, and analyze data, providing valuable insights and supporting informed decision-making.Provides end-user support, resolving system-related issues, and offering training to improve user proficiency and system adoption.Collaborated with stakeholders to define system integration requirements and facilitated seamless integration with third-party applications and systems.

Pembroke Pines, Fl

Collaborated with cross-functional teams to develop and execute marketing strategies that increased brand visibility and drove donor engagement.Created and maintained marketing collateral, including flyers, presentations, and promotional materials, ensuring consistent branding and messaging across various channels.Implemented digital marketing initiatives, including email marketing campaigns, and website updates, driving online visibility and lead generation.Prepared financial reports, including revenue analysis, expense reports, and financial statements, providing accurate and timely financial information to support decision-making processes.Collaborated with internal stakeholders and external vendors to manage contracts, negotiate pricing, and ensure cost-effective solutions while maintaining quality standards.Maintained strong relationships with clients, vendors, and partners, fostering partnerships and identifying opportunities for collaboration and business development.

Winter Park, Fl

Utilized social media analytics tools to collect and record data on brand social following, reach, and engagement metrics, contributing to the evaluation of brand performance.Compared brands based on key metrics such as customer satisfaction, product quality, and brand reputation.Conducted extensive research on various brands and their parent companies, analyzing market trends, consumer preferences, and competitive landscape.Prepared reports and presentations summarizing research findings, rating assessments, and recommendations for internal stakeholders.

Orlando, Florida Area

Assisted in organizing and executing grassroots campaign activities, including door-to-door canvassing and community outreach events.Recruited, trained, and managed a team of volunteers to engage in campaign activities, ensuring a motivated and effective grassroots network.Assisted in coordinating campaign events, rallies, and town halls, managing logistics, and ensuring smooth event execution.Conducted voter registration drives, providing information and resources to eligible voters and ensuring compliance with voter registration regulations.

Plantation, Fl

Provided exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.Handled a high volume of customer calls and emails, addressing questions, concerns, and complaints in a professional and courteous manner.Maintained thorough knowledge of company products, services, and policies to accurately assist customers and provide relevant information.Assisted customers with product selection, order placement, retrieval of member documents, ensuring a seamless and positive purchasing experience.Utilized CRM software to document customer interactions, update customer profiles, and track issue resolution for future reference.

Bachelor'S Of Business Administration, Management Information Systems And Services

Activities and Societies: Member of FAU Management Information Systems Association (MISA) FAU ITOM Alumni Business Analytics Concentration

Associate'S Of Arts, Accounting