Chelsea Dukes Email & Phone Number

• Work with leaders to build and maintain field and client performance measurement tools (scorecard, reports, key performance indicators, etc.) using advanced IT technology such as PowerBI, SQL, and Alteryx
• Conduct individual and group training sessions for over 50+ employees on various IT software and features.
• Develop and implement training materials to enhance and streamline employee proficiency in IT tools.
• Collect, inspect, cleanse, and transform complex data sets
• Collaborate with Client Services and Internal Operations team to identify any necessary program modifications
• Online set-up of surveys, scheduling, asset management, field staff learning modules, support event and production needs, ensuring all operational tasks are executed

Dallas, Texas, United States

• Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel
• Helped define, measure, and socialize success metrics by composing reports into simplified formats for review to the team
• Responsible for performing special projects to improve process efficiency and performance
• Generated reports detailing findings and recommendations.
• Improved office operations by automating client correspondence, record tracking, datacommunications, and implementing changes based on collected feedback and evaluated trends.

Irving, Texas

• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
• Corrected data entry errors to prevent duplication or data degradation
• Organized, sorted, and checked input data against original documents
• Produced monthly reports with advanced Excel spreadsheet functions
• Validated results and performed quality assurance to assess the accuracy of data.
• Collected, arranged, and input information into a database system.

Bachelor Of Technology - Btech, Data Analytics

Associate Of Science - As, Liberal Arts And Sciences/Liberal Studies, 3.5

Activities and Societies: Provost's Honor Roll, The National Society of Collegiate Scholars Member, and Alpha Zeta Omicron Chapter of Phi.

Nanodegree, Business Analytics

This Nanodegree gave me the knowledge of SQL, Data Analysis, Excel Modeling and Forecasting, Descriptive Statistics, Spreadsheet, and.