Chelsea “Millennial Mentor” Williams, Aphr Email & Phone Number

Garland, Tx, Us

I am responsible for all things patient satisfaction! Which means keeping employee engagement and loyalty high! In this role I:• Facilitated for all employee engagement for a staff of 10 people. • Trained 15 new coordinators on daily office tasks, procedures and policies.• Managed inventory of office supplies and monitored projected budget of $50,000. • Ensured office culture that aligned with company policies and initiated ethical strategies.• Maintained confidentiality with patient and staff information in accordance with HIPAA. • Developed performance appraisals and created development plans for 50 employees.• Scheduled monthly meetings with staff to discuss office process development.

Dallas/Fort Worth Area

Responsible for operational excellence and patient satisfaction. In this role I:• Oversaw customer relations, workplace culture, and operational excellence for the office. • Coordinated treatment plans with clients ensuring the office customer treatment completion went from 30% in 2019 to 37% Q1/Q2 of 2020 and trended 40% in Q3 . • Delivered a 25% increase in gross sales from the 2018 fiscal year to the 2019 fiscal year. • Ensured office culture that aligned with company policies and initiated ethical strategies.•Prepared daily/weekly/monthly office financials to staff and customer reporting.• Practiced confidentiality when sending emails, discussing treatment plans, managing patient charts, and handling sensitive information like social security numbers and health history forms.

Dallas, Texas, United States

I was responsible for all store operations. Making sure I had the right people, in the right place, at the right time all while giving them to tools to succeed. In the role I:• Directed staff of 70+ employees for a $5.5 million dollar store. • Oversaw sales and KPI’s while ensuring compliance with company policies and operational efficiencies. • Generated 22% increase in sales for FY 2016-2017; trending 10% increase for 2018.•Handled all interviews and store onboarding and delivered a 10% reduction in turnover for 2017-2018 fiscal year. • Processed payroll, onboarding documents, I-9s, training on policy and procedures for 86 employees.• Performed safety audits in accordance with Federal, State, and OSHA regulations.• Created scheduling processes for over 50 employees that ensured daily store operations.• Planned store fundraisers and outside store volunteer events.

Houston, Texas, United States

Responsible for employee hiring, on-boarding, and training. In this role I:• Ensured all 56 Brand Associates were effectively trained on standards, product knowledge, and all company programs and initiatives• Processed all potential candidates using Taleo software. • Conducted interviews of over 200 potential team members. • Onboarded all new associates, reducing turnover 5% during the 2016 fiscal year.• Recruited associates and top talent from local high schools, colleges, and local retailers.• Facilitated over 15 events that brought over $50,000 to our organization.

Master Of Science - Ms, Human Resources Management And Services

Certification, Human Resources Management

Bachelor Of Science (Bs), Kinesiology And Exercise Science