Chelsea Frost Email & Phone Number

rather.chat has created a smart chat platform which enables meaningful connections between business and customers via WhatsApp services backed by the power of AI. We work with some of the biggest brands in South Africa, such as Discovery, Old Mutual, IDM, SA Home Loans, Ackermans and Pep. Together we have concluded over 100K chatbot sales with 85% of sales concluded without any human intervention.With rather.chat you can massively enhance customer engagement across sales, marketing, communication, service and support.

Pop Ops Consulting provides sales operations as a service to SMEs. We understand the challenges faced by emerging businesses and specialise in getting them equipped with the processes and systems required to increase operational efficiency, effectiveness, and growth. The goal is to guide founders on their journey from zero to one, building out a scalable and repeatable sales operation's base.

New York, Us

RevGenius is where SaaS comes to scale. By being a member of RevGenius I get access to content and community to help accelerate growth through impactful sales, marketing, and RevOps.​ Allowing me to learn from the most forward thinking thought leaders in SaaS.

Seattle, Washington, Us

RevOps Co-op is a community for RevOps professionals that provides on-demand expertise, best practice content, education opportunities, and networking events. This community keeps me up to date with latest industry trends and technology developments while creating a space where I can learn from and collaborate with other like minded RevOps professionals.

I oversee the strategic and operational aspects of ChelJo Properties a commercial real estate business. My key focus within this role is strategic leadership, portfolio management, tenant relations, lease management and market analysis.

London, London, Gb

London, London, Gb

Root’s end-to-end insurance platform overcomes the technical barriers experienced when building, selling and servicing digital insurance products. We package all the compliance, regulatory and reporting complexities behind easy-to-use APIs, allowing your team to focus on building great customer experiences. Overview:- Implement workflows, processes and tools to alleviate friction & drive efficiency - CRM hygiene & management - Internal role specific playbook development & team member onboarding - Internal Project management- Internal Data management - Assistance with "non-role-specific" duties to support team & business growth

London, Gb

Luno's Cryptocurrency exchange has made investing in digital currencies simple for more than 10 million users around the world.I led and coached a team of 12 individuals, constantly pushing the standard of service delivery to ensure we gave the clients the best experience possible despite the crazy environmental changes Covid-19 threw at the world. Overview: - Facilitated employee onboarding, career development planning & regular coaching sessions- Assisted in the creation of new team processes i.e. new shift roster structure- Team management, time keeping & performance reviews- Hosted weekly team meetings, 1:1's & ad hoc leadership meetings

Cape Town, Western Cape, Za

Launched a new concept on the 1st September with a close friend. We conceptualised and put together the entire Café. We aimed to create a space where people could come and create things with their hands and enjoy a nice toasties, fresh juice and coffee. I was responsible for full café set up, furniture design and build, sourcing of equipment and general runnings of the business.

Represent the Johannesburg based company in the Western Cape in its entirety. Service all existing customers by calling on them regularly and growing basket spend. Assist with costings, Gross Profit calculations, Training, Menu planning and Food safety. Resolving process queries by means of trouble shooting. Performing cook demo’s with the kitchen teams of between 5 and 15 people. Booking training sessions, Planning out of town calling routes and implementing much need infrastructure in the region. Scheduling deliveries, Logistics and Stock Management. Attending and scheduling meetings with key stakeholders with in my region. Weekly reporting to Head office and other key stakeholders to ensure open lines of communication and transparency. Competitor research and New Customer Research ensuring maximum exposure of the business in the region.

Cape Town, Western Cape, Za

Risk Department Team Lead, Digital Outsource Services06 February 2015 – 28 February 2017, Canal Walk Business Centre, Cape Town, South Africa.Duties & AchievementsWorkflow management, ensure agent output is up to standard, by means of allocating and assigning set tasks and duties for the shift. People development, assisting with agent coaching and development as well as process/procedure upskilling. Ensure all operational issues are resolved, managing expectations and issues from start to finish. Communication with clients/partners and key stake holders in terms of any risk related issues. Risk profiling and regular pro-active fraud searches according to business rules. Ensure processes and procedures are up to date and adhered to at all time. All people management duties such as KPIs, monthly catch ups, Performance reviews, HR issues etc.__________________________________________________________________________________Customer Service Team Lead, Digital Outsource Services17 February 2014 – 06 February 2015, Canal Walk Business Centre, Cape Town, South Africa.Duties & AchievementsWorkflow management, continually monitoring and assisting with managing the volumes and ensure we adhere to our Service Level Agreements. Communication and Knowledge Transfer between all departments ensuring all information is relayed back to your team. Running Market & shift meetings when required. Promote leadership and best practice throughout the Market. Managing major escalations and ensuring all operational issues are resolved. Managing team performance and assisting with host coaching and development. Reporting on monthly performance, sick leave rostering and ensuring we have sufficient coverage … If not, coming up with a plan of action to ensure we don’t drop the ball.

Za

Front of house and cast co-coordinator during peak season.Duties: Following production company’s preferences to carry out their jobs. Liaising with model & actor agencies to find suitable talent for TV commercials. Setting up, organising and running casting and call backs with clients present.Achievements: Organizing, structuring and running casting jobs and call backs with clients present. Liaising with models, actors and their agencies. Training new staff to do front of house for castings and call backs.

Duties & AchievementsGeneral organisation of tasks and jobs, conducting marketing research, Mapping out and using “Open Proj” project managing software, managing Telecommunication and call center.

Imm Diploma, Marketing Management

Matric