Chelsea Garza Flaherty Email & Phone Number

Dallas, Texas, United States

Greater San Diego Area

Dallas/Fort Worth Area

• Collaborates with Affiliates and HQ departments to ensure that operational tasks and compliance items are completed timely with outstanding customer service
• Serves as a proactive resource to Affiliates to support their strategic, technical, and operational needs
• Maintains accuracy and completeness of Affiliate operational record information
• Manages the Affiliate Operations email queue for Affiliate support, troubleshooting, and guidance
• Leverages current technology systems to advise best practice with Affiliates, while creating SOPs of business processes for Affiliates or working with the SME for creation

Dallas, TX

• Worked with employees (including high level executives and their families) to coordinate the delivery of services that include home search, school search, and settling in items that are required for daily life
• Coordinated logistics of relocation and cross cultural training programs which includes approval and management of service deliverables; overall communication between and with assignees, client companies, colleagues.
• Managed dozens of consultants around the U.S. and abroad remotely
• Cultivated relationships with clients by providing excellent service and timely updates to secure more business for the company
• Assisted with training new Global Assignment Coordinators on the database and guidance on case specific challenges
• Promoted to a Senior Global Assignment Coordinator and serves as a mentor for the team

Denver, CO And Richardson, TX

• Business Analyst in the Quality Assurance Department of Shared Services in Liberty's Commercial Insurance
• Managed and distributed numerous daily, weekly, and monthly quality reports, including trend analysis to key stakeholders and senior management
• Participated in UAT on behalf of the QA department and reported on the findings for senior management
• Conducted virtual trainings for onshore and offshore new hires
• Overall support and primary point of contact for QA technicians
• Liaison for the QA department with IT, offshore partners, internal customers, and senior management

Libety Lake, WA & Denver, CO

• Audited commercial insurance policies that were undergoing conversion from a legacy system to a new rating system
• Exceeded all metrics including adherence, processing numbers and quality audits
• Took ownership of problems during root cause problem solving sessions
• Selected to assist and participate in training and pilot phases
• Mentored peers and served as the “second pair of eyes” for colleagues with questions and offered guidance

Liberty Lake, WA

• Processed renewals, endorsements, cancellations, quotes and miscellaneous work items for Liberty Mutual Commercial Service Center accounts across multiple software systems
• Participated and lead problem solving sessions
• Exceeded all metrics including adherence, processing numbers and quality audits
• Mentored peers and new hires
• Promoted from a UA I to a UA II within one year

Liberty Lake, WA

• I began working with Liberty Mutual in September 2011 as a temporary employee until the department could hire me full-time.
• Logged new business across multiple platforms, coordinated VIN project processed cancellations, non-renewal notices, and administered departmental vacation calendar
• Assisted management completing special projects and administrative work

Bachlors, Communication

Activities and Societies: Lamda Phi Eta, Gamma Beta Phi, Nonprofit Leadership Student Association (NLSA), Association of Fundraising.

Spanish Language And Literature

Immersion into the Spanish language and culture.