Chelsea Mcgrath Email & Phone Number

California, United States

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Responsible for operational support, and thought partner for the Customer Success org including Success, Onboarding, and Support, on the Revenue Operations teamEstablishing processes, procedures, and reporting to drive efficiencies as well as continually developing recommendations for improved processesImplementing and managing software systems used by the Customer Success Partnering cross-functionally on initiatives that impact procedures and process improvements, creating and managing project plans for initiatives and reporting on progress Advocating for customer needs and issues within the organization

New York, Ny, Us

Responsible for a team of Onboarding Managers, Senior Onboarding Managers and Team Leads providing coaching and development of the team to ensure they deliver best-in-class service to BentoBox's customers and set them up for long term success on the platform.Responsible for team KPIs for launch and retention, iterating on processes based on internal and customer feedback, working cross-functionally with Design, Product, and Content teams as well as other internal stakeholders to develop processes, build tools for team efficiency based on resources, and test and roll out new product features.

New York, Ny, Us

Responsible for a team of Onboarding Managers and Senior Onboarding Managers, providing coaching and development of the team to ensure they deliver best-in-class service to BentoBox's customers and set them up for success on the platform. Consistently working cross-functionally with Design, Product, and Content teams as well as other internal stakeholders to develop processes, build tools for team efficiency, and test and roll out new product features.

New York, Ny, Us

Platform expert responsible for the launch of more complex VIP, Hospitality Group and Multi-Unit customers. Responsible for building and iterating upon internal processes, building training materials, and acting as a resource for fellow team members and colleagues.

New York, Ny, Us

Responsible for client onboarding process post-sale, getting customers live on the BentoBox platform and maintaining the ongoing relationship after their website launch. Responsible for building and iterating upon internal processes and maintaining expert-level knowledge on the BentoBox platform as well as UX and design best practices.

New York, New York, Us

Provided high-level customer support over multiple channels including phone, email, and chat averaging 50+ contacts per day. Engaged with prospective and current customers via social media channels via Sprout platform as a member of the CX Social Media Team. Acted as a liaison between the CX and Culinary teams to improve communication, processes, and knowledge as the Culinary Ambassador. Built and maintained a database of information on culinary and operations information for training and consistent knowledge of the CX team.

Redwood City, Ca, Us

Acted as the main point of contact for customers and provided exceptional customer service to those reaching out via phone, email and Facebook. Developed and executed a retention education plan for the Customer Service Team in an effort to maintain and improve subscriber numbers. Maintained high productivity and metrics, as well as the departmental wiki with all current and relevant information. Strived to effectively and efficiently resolve all customer concerns and provided feedback and suggestions to the relevant departments to improve the customer experience.

Bachelor Of Arts (B.A.), Communication And Media Studies

Master Of Business Administration - Mba

Associate Of Science (A.S.), Baking And Pastry